Recruitment/Posting Title Senior Program Coordinator Job Category URA-AFT Administrative Department One Stop Student Svcs Cntr NB Overview The Division of Enrollment Management at Rutgers University–New Brunswick (EMNB) is comprised of eight student-facing and administrative units: Undergraduate Admissions, Graduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and strategy and analytics administrative teams. The division employs over 100 full-time staff and an additional 200+ student employees to fulfill its mission. The division is driven by research, galvanized by progress, and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy, foster student success, and inform university policy and practice. EM–NB attracts the best and brightest students to Rutgers’ flagship campus, supports them through their time on the banks, and celebrates their graduation each year.

The One Stop Student Services Center (One Stop) represents an integrated and coordinated cross-functional service in the areas of financial aid, student accounts, and registration. Through strong customer service and effective use of technology, the center serves as a “single point of service” across these areas to promote a progressive, simplified, and consistent student experience and a culture that support student satisfaction and success. The primary purpose of One Stop is to provide integrated student services regarding financial aid, registration and, student accounting, as well as other student support services. Posting Summary Rutgers, The State University of New Jersey is seeking a Senior Program Coordinator for the One Stop Student Services Center (One Stop). Central to this role is promoting a progressive and simplified student experience, and a culture that supports customer service, student satisfaction, retention, and student success.
Among the key duties of the position are the following: Assists students in navigating the various pathways after enrollment at Rutgers University – New Brunswick: their class registration, their grades, their degrees, their money, and other information related to their academic records. Counsels, advises, investigates, and resolves questions and issues from students, parents, staff, collegiate units, and other third parties. Acts as a facilitator to resolve student services issues regarding all student benefits and functions across the Offices of Financial Aid, Registrar, Student Accounting, Billing and Cashiering, and Undergraduate Admissions. Identifies and anticipates student enrollment issues, resolves or establishes a viable and timely plan for resolution, and follows-up on agreed upon plans. Addresses student enrollment needs and develops specialized knowledge through their experience and extensive and regular professional development. Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement FLSA Nonexempt Grade 05 Position Salary Annual Minimum Salary 65741.00 Annual Mid Range Salary 81857.00 Annual Maximum Salary 97972.00 Standard Hours 37.50 Union Description URA-AFT Administrative Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview. Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP