Description Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. In this context, Prime Video wants you to join the EU team in London to support Prime Video leadership in developing the next phase of our business as we grow subscribers, engage users across of SVOD, TVOD and Channels subscriptions, and deliver new ways to enjoy the Prime Video Hub. As part of the Business Operations team, the Senior Program Manager role will be responsible for obsessing over the customer journey, from new customers joining, to tenured customers engaging across multiple video services; understanding where and how customers realise value, and growing, developing and optimising our business for this. This role will focus on ensuring our product is fit for the needs of our customer, and will innovate over new tactics for driving engagement and presenting value. Working closely with marketing, product and content, the Senior Program Manager will build programs, audit mechanisms and drive processes to ensure PV customers continue to love our service. In this role, you will have the opportunity to execute programs and grow professionally alongside your colleagues as well as to help influence business strategy, make autonomous decisions and own programs/projects. Key job responsibilities Key job responsibilities - Lead strategic Customer Lifecycle initiatives forward through analysis of customer behavior, tailoring of offers, and attention to detail on the products that drive deeper engagement and value. - Secure leadership and wider team buy-in with internal and external stakeholders for these strategic initiatives. - Manage a cross-functional process to translate the desired outcome into specific tasks and owners. Track progress, setting up critical project reviews (CPRs) as needed, and manage through obstacles to deliver program objectives. - Partner with Amazon Prime to ensure Prime Video supports the vision for Amazon’s broader customer engagement responsibilities. - Work closely with Amazon Video leaders in other locales to develop new services and product offerings with international scale. A day in the life About the team This role will help deliver the team's mission of building the most-loved entertainment destination in the region, by identifying how we can delight our customers with the right content portfolio and how we reach them through smart marketing. This is a hands-on low-ego team that works closely and collaboratively, with a high degree of mutual trust and support. We get things done, together! Basic Qualifications - Experience owning cross-functional program strategy, end to end delivery, and communicating results to senior leadership - Experience in program or project management - Experience using data and metrics to drive improvements - Experience in complex problem solving, and working in a tight schedule environment Preferred Qualifications - Experience writing clearly articulated and logically supported recommendations to senior management with minimal supervision - Experience operating with high level of independence. - Demonstrated ability to engage and influence senior level executives - Proven ability to absorb, assess and retain large volumes of information - Experience working cross functionally with non-tech teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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