Description Amazon seeks a Senior Program Manager to drive new initiatives and program launches for the North America Last Mile Delivery Central Operations Team. The Senior Program Manager will be a key member of strategic initiatives that will continue to improve last-mile processes to scale for rapidly increasing volume and complexity and support our delivery station leaders / operators and delivery service partners (DSPs). Specifically, this role will support process development and optimization of intraweek planning (forecasting, scheduling, SPR planning, capacity management) for the Amazon Last Mile delivery business, flex delivery programs and special programs like Amazon Shipping and Hub partner programs. *This role requires travel up to 10% of the quarter. Key job responsibilities • Manage and oversee various cross-functional programs, ensuring successful delivery. • Develop and refine program strategies, effectively leading and motivating teams. • Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics. • Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills. • Foster collaboration with internal and external partners to optimize resource allocation and project success. • Evaluate and prioritize projects in conjunction with customer needs and technical team inputs. • Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls. • Identify and mitigate risks, preventing them from escalating into major issues. • Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives. • Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance. • Manage and communicate project budgets effectively. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field - 5+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience working cross functionally with tech and non-tech teams Preferred Qualifications - 5+ years of driving end to end delivery, and communicating results to senior leadership experience - 5+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Experience of Six Sigma/Lean analytical techniques Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.