Job Title: Senior Program Manager, DOE PVN ID: VA-2501-006645 Category: Managerial and Professional Location: OFFICE OF SR. UNIV DEAN FOR ACADEMIC AFFAIRS Job Description General Description MISSION With more than 250,000 students enrolled in 25 campuses across the five boroughs of New York City, the City University of New York is the largest urban University system in the United States. The CUNY Office of Careers & Industry Partnerships (OCIP) is dedicated to the mission of connecting academic pursuits with career competitiveness. We build innovative educational and career development programs that strengthen and advance The City University of New York’s commitment to promoting equity and mobility for its students. OCIP works closely with industry professionals to understand the skills required for the most in-demand jobs and trains City University of New York (CUNY) students in those skills to prepare them for early and sustained career success. Reporting to the Assistant Director, the CUNY Internship Programs (CIP) is seeking an organized and self-motivated Senior Program Manager with excellent detail-oriented, analytical, and interpersonal skills to help support internship programming with New York City agencies, including New York City Department of Education (DOE). Reporting to the CIP Assistant Director, the Senior Program Manager will assist in managing the portfolio and day-to-day operations and fiscal responsibilities. The ideal candidate will be solutions-oriented with strong communication (written and verbal), procurement and budget, and planning and project management skills. The candidate will also have experience thinking creatively to solve challenges while addressing the needs of multiple stakeholders. Applications without cover letters will not be considered. DUTIES AND RESPONSIBILITIES Leadership & Development + Support leadership, including the CIP Assistant Director and Director, in overall strategic planning, coordination, development and implementation of program initiatives, professional development activities, and other projects to meet targets and goals + Assess, recommend, and improve current internship programming to optimize operations, systems, and processes + Oversee the continued development, implementation, monitoring, and evaluation of the program’s operations, policies, and documentation from recruitment through post-program support + Cross-collaborate with teams and ensure seamless communication and coordination with CUNY campuses and external partners + Supervise staff, including the DOE Program Manager on day-to-day communications and administrative tasks Communication & Partnerships + Working with leadership, develop partnerships with key agencies to enhance the project and support program interns + Develop and implement strong systems and tools to streamline seamless communications and functions with external agencies and internal stakeholders + Develop and host info sessions, orientation and presentation for both partners and interns throughout key milestone of the internship program and present information about CUNY Internship programs to an array of audiences. + Collaborate with agency partners to request and finalize budget allocation and agreements; and meet with RF teams to ensure funds are accurately allocated in a timely manner and efficiently disbursed + Provide exemplary and timely customer service to all project stakeholders including prospective and existing interns, intermediary partners, & CUNY and RF CUNY staff Onboarding and Personnel Actions + Review internship applications to carefully assess interns’ candidacy and identify prospective interns and match candidates with appropriate positions at partner sites to ensure expeditious placements + Develop and implement trackers to enhance monitoring of intern time worked against expected hours and rectify low attendance effectively and expeditiously + Oversee intern hiring and termination process in partnership with the CUNY Office of Academic Affairs Personnel Services team including preparing onboarding paperwork + Interface with interns, intermediary and employer partners, and CUNY and RF CUNY staff to provide excellent and timely customer service to all project stakeholders Budget & Payroll + Manage the budgeting and payroll process for student interns while cross-collaborating with Finance and Personnel teams. + Support CIP Assistant Director and Directors in creating, modifying, and monitoring budgets for internship programs + Coordinate and ensure agency partners and student interns are provided with login credentials and granted access to RF portal for timekeeping such as creating, submitting and approving timesheets + Responsible for the timely processing of payroll, sub-contracting, and invoicing process for student interns and employer partners in partnership with Personnel Services and the OCIP Grants and Operations team Data Tracking and Reporting + Draft program reports, summaries, and memos for leadership as needed + Data entry and maintenance, ensuring accuracy and integrity of all project data, maintaining online e-file system and databases, including the RF CUNY timesheet portal + Provide customer service to all project stakeholders, and troubleshoot situations as they arise + Conduct training in understanding and using the time/leave system as well as program compliance + Ensure the process of terminations and resignations are expeditiously completed + Cross-collaborate with CIP team to gather and analyze program data and marketing materials Other Duties + Attend staff, committee meetings and training as required + Perform special projects and other duties as assigned Qualifications Preferred + Bachelor’s Degree with a minimum of three years of relevant experience, or Associate’s Degree with a minimum of five years of experience, or equivalent combination of education and experience, supporting programs in education, workforce development, or business development + Strong user of all MS Office/365 products, Excel, and aptitude to quickly pick up new systems. Knowledge of any of the following a plus: the CUNY system, CRM platforms + Excellent virtual and in-person presentation skills to large audiences + Demonstrated ability to work independently and collaboratively with diverse populations in a fast-paced and high-volume work environment + Ability to exercise sound judgment and think on one’s feet to quickly analyze and solve problems Minimum + Detail-oriented and organized, with the ability to manage multiple assignments and meet deadlines + Strong verbal, written, and interpersonal communication skills, with a customer-focused approach to working and comfort communicating with college students. + Familiarity with higher education, internships, budgets, and student management technologies + Proven critical thinking skills with experience analyzing data and budgets to drive decision making Physical Requirements + This is a 70/30 hybrid position, subject to change. Remote work arrangements are not a right or entitlement of employment and, as such, are discretionary and subject to operational needs unless otherwise provided by the CUNY Flexible Work Guidelines. A laptop may be provided if needed to support working remotely. Ability to travel to multiple sites throughout NYC. RFCUNY Benefits RFCUNY Employee Benefits and Accruals About the Research Foundation The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs. Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law. Key Features Department Office of Careers & Industry Partnership Status Full Time Annual Salary Range $74,000.00 - $74,000.00 Closing Date Mar 02, 2025 (Or Until Filled) Bargaining Unit No Actions + Apply + Print + Email + Linkedin + Facebook (http://www.facebook.com/share.php?u=https://www.rfcuny.org/careers/postings?pvnID=VA-2501-006645&title=Careers at RFCUNY) + Google + + Twitter (http://twitter.com/home?status=Job Openings at RFCUNY+https://www.rfcuny.org/careers/postings?pvnID=VA-2501-006645)