Description We are looking for a Senior Program Manager to join our growing Logistics Insurance Team. This role will be responsible for developing insurance-related communications, educational content, and training programs for our global network of last mile delivery partners. You will Insist on the Highest Standards regarding communications and educational content. You will rapidly Earn Trust with multiple cross-functional partners, including program managers, product managers, and business leaders. You will bring in fresh ideas to simplify and scale our internal processes. You will have a passion for storytelling, as there are so many wonderful stories to be found in this innovative space. Our environment is fast-paced and requires a candidate who has a high Bias for Action and thrives in ambiguity. We are open to hiring candidates to work out of one of the following locations: Austin, TX, USA | Bellevue, WA, USA | Dallas, TX, USA | Nashville, TN, USA | New York, NY, USA | Tempe, AZ, USA Key job responsibilities - Support a multi-channel content strategy, including written communications, infographics, and video - Translate complex messaging into simple and easy-to-understand content - Monitor and measure the effectiveness of communications and partner sentiment - Identify opportunities to continually improve the insurance program for Amazon customers and delivery partners - Develop and drive business decisions as a senior level leader Basic Qualifications - 5+ years of program or project management experience - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience using data and metrics to determine and drive improvements - Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion Preferred Qualifications - Bachelor's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.