Are you interested in innovating and influencing to improve the WW seller contact experience? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end mechanisms to drive progress and increase transparency? If so, the Selling Partner Support Experience team is looking for a Sr. Program Manager to build and manage the strategy to consistently measure and improve the quality of our listening mechanisms for selling partner contacts.

Selling Partner Support (SP-Support) drives success for both third-party sellers and vendors through a combination of people, processes and services. We drive cross-functional initiatives to improve the consistency and quality of the selling partner contact experience.

Key job responsibilities
As a Sr. Program Manager, you will be responsible for identifying, driving and tracking strategic initiatives that improve the associate and selling partner experience and will measure the impact to quality, and efficiency metrics. You will collaborate with operational, training, product, and software development teams both inside and outside Selling Partner Support; build collaborative relationships with these partners; and execute on our roadmap. You will provide regular program updates to senior management.

The ideal candidate for this role will be able to:
- Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.
- Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for seller experience improvements.
- Partner with product teams to understand pain points in our selling partner listening mechanisms
- Plan and manage multiple parallel projects.
- Maximize resource utilization for the greater good of the organization.
- Create, maintain and disseminate project information to stakeholders and senior management.
- Remain flexible to changing priorities and open to new ideas.
- Be a role model across the wider org, championing seller’s needs and using data and technology to anticipate and exceed them.

About the team
This role is on the All Amazon Support team, which was formed in early 2024 and is focused on aligning all Amazon teams to deliver a consistent and quality contact support experience for Amazon Selling Partners.