NA Ops Sustainability Strategy & Execution (SSE) is looking for an experienced, customer-obsessed Sr. Program Manager (PM). The Sr. PM will be responsible for overseeing goal tracking, data delivery and governance, process improvement, and other ad-hoc projects that drive efficiency in sustainability programs and reduce risk. The right candidate can influence without authority and present to senior leadership.
This highly visible, cross-functional role will require effective collaboration and efficient communication with multiple teams (Finance, Central Sustainability, Program, SMEs, short and long-term planning, etc.) and global stakeholders. The right candidate is proactive in understanding and communicating critical business needs, and knows how those translate into solutions. This person must have experience building long-term, strategic relationships, and becoming influential partners. This position requires heavy verbal and written communication on status, risks and our sourcing pipeline.
This role is a great fit for a professional team-player who is flexible, and very comfortable with ambiguity. The Sr. PM will possess a strong business and project management background, and is able to thrive and succeed in an entrepreneurial environment, and not be hindered by opposing priorities. They will not only successfully develop and drive programs across teams, but is willing to roll up their sleeves, dive into the weeds to get the job done, focusing on the data and details to ensure the right inputs are top of mind for our customers and stakeholders.


Key job responsibilities
•Manage full lifecycle complex cross-functional programs with impact across multiple organizations
•Work closely with partner teams and stakeholders in and outside of the organization to deliver, source, allocate, and coordinate resources
•Handle a high volume of requests, engagements and interactions in fast paced environment
•Track existing and set up new metrics as required to validate partner and team performance
•Develop and implement performance improvement plans, working cross-functionally with internal and external stakeholders
•Report on performance in weekly and monthly forums with partner teams and senior leadership
•Set measurable targets that align with the overall goals of the organization
•Influencer: ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion.
•Doer: Ability to successfully deliver end-to-end technology and operations projects, working through the many obstacles along the way
•Communicator: Ability to present to senior leadership, communicate expectations and requirements equally well with business and technology teams, and capacity to write well-reasoned and data-oriented proposals, performing your own data examination as necessary
•Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult tasks
•Work autonomously in an ambiguous environment