Description Amazon Entertainment: Where we watch, play, listen, and create. Amazon Entertainment delivers award-winning movies, TV shows, music, games, audiobooks, and podcasts to customers around the world. From our origin as a bookseller, along with the disruptive spirit of Prime reinventing membership, we are perfectly positioned to reimagine entertainment. When you join an Amazon Entertainment team, you are uniquely situated to create a future of entertainment where creative content, innovation, and commerce come together. We are building a home for talent that will nurture creativity, storytelling, and innovation unlike anywhere else. We are currently seeking an experienced Senior Program Manager to join our Entertainment Talent Operations (ETO) team to support critical global programs. A successful candidate will be a detail-oriented planner with the demonstrated ability to communicate and respond effectively and efficiently while maintaining flexibility and composure under pressure. They will be highly analytical, resourceful, customer-focused, and team oriented, with an ability to deliver results through influence. They will have a proven track record at taking end-to-end ownership and successfully delivering results. Key job responsibilities Responsibilities Include: • Oversee key programs in TA that impact inclusive employee experiences (i.e.: communications, large team meetings, AMA sessions), specific programs (i.e. Bar Raiser), process optimization and cross collaboration. • Provide consultative guidance and liaise across global Entertainment TA organizations (i.e.: Prime Video, Amazon MGM Studios, Music and Games) on requirement gathering and integration options. • Manage the implementation of new programs, develop mechanisms to measure and track success, provide ongoing documentation and communications to educate, influence and iterate. • Define project objectives and develop milestone schedules, project meetings and updates. • Translate data into actionable insights. • Elevate existing recruiting/people programs to increase adoption, impact and consistency. • Cultivate partnerships with TA program counterparts across Amazon (i.e.: TA BizOps, Finance, PxT, Bar Raiser) to design mechanisms that support shared learnings, uncover new opportunities and build action plans that support growth. • Identifying process improvement opportunities through close partnership and alignment with TA partners and business stakeholders. • Articulate status, key activities, and project risks to TA partners and business stakeholders. This includes verbal (live) updates as well as written updates. About the team Entertainment Talent Operation's (ETO) mission is to enable the collective success of Entertainment TA (ETA) and provide global talent analytics, internal communications, programmatic and operations support. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Experience with corporate doc writing Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.