JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Program Manager

The Senior Program Manager will support the accounts Facilities Management Organization by managing existing contracted FM-based programs as well as identifying scopes in the FM team's current day-to-day operations that should be managed programmatically.  They will own the end-to-end processes for each program including development, field implementation, work order completion, and data analytics.  The Senior Program Manager will be responsible for a team of Assistant Facility Managers and Program Managers to assist in program implementation and oversight.

 

Overall Responsibility

Bring online and manage the account’s facility inspection program including scope development and site prioritization.  Develop and oversee the data processing and analysis of inspection results for identifying needed improvements.  Create and maintain a pipeline of O&M improvement requirements.  Develop Capital improvement reporting to support the client's Capital planning program.Develop and manage processes for supporting specific programs around the above scope of services currently provided by the FM Team such as furniture repair and upgrade work and marketing/signage improvements.     Work with the Account FM Team, Engineering Team, and JLL Reliability Engineering Team to ensure the Corrigo Preventive Maintenance program is set up to ensure optimal and consistent service for all managed facilities.Perform effectiveness reviews on all managed programs to ensure continual improvement is occurring.Oversee a project documentation and asset handoff program ensuring all the required information that results from project work at managed facilities is provided including specific equipment operations information, warranty information, and asset data necessary to properly set up Corrigo. Provide general account support with general process and procedure development, communications, and training for any FM Team needs as they arise.Review all outstanding SLA gaps and drive innovation and process improvement to maximize resources and results.Provide general support for account or client asks as needed regarding gathering data and developing reporting outside of the standard Corrigo and Azara reportingManage and support a team of 3-6 AFM and Junior Program Managers.

 

Preferred Competencies and Experience

Experience developing practices and procedures and Preventive Maintenance programs for Facilities Management teams5-8 years of experience in Facilities Management OperationsExperience with managing teams of 6 or more including managers, supplier management, problem-solving, and client/ customer relationsExperience using Corrgio CMMS system a plus

Estimated total compensation for this position:

50,000.00 – 70,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Charlotte, NC, Minneapolis, MN

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.