**Senior Project Analyst** **Team/Role Overview** The KYC Optimization & Enablement is a dynamic, strategic organization. We act as a catalyst across businesses and functions driving the transformation of Citi’s KYC (Know Your Customer) process. We are responsible for partnering with business lines and functions to establish the framework for and execute the various projects and programs, as well as creating process and design engineering models. We also provide the businesses and functions with ongoing governance, program oversight, to ensure consistency, control, and accountability as it relates to the program. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. **What you’ll do** The KYC Senior Project Analyst plays an important role in the organization's strategic initiative to re-design the KYC process. They are responsible for identifying and analysing current state business processes, identifying areas for improvement. This role will be a hybrid of PM and BA work. They work closely with stakeholders and cross-functional teams to implement changes and drive business growth through efficiency gains. The KYC Senior Project Analyst utilizes their strong analytical and problem-solving skills to drive organizational change and optimize performance. + Engage with key stakeholders to investigate, analyse, and document current state business processes and activities to provide insights and understanding with regards to strategic and end-user requirements. + Identify opportunities for operational efficiency and transformation, review how KYC systems are currently used and identify possible systems improvements and potential efficiency gains. + Assist in KYC process redesign and documentation as needed for new technology solutions. + Provide assistance to the Program Managers with the execution of the KYC projects. + Provide support to the KYC Operations team in preparing for the organizational readiness associated with KYC projects. + Plan and coordinate execution of user acceptance testing of new technology solutions associated KYC projects. **What we’ll need from you** + Previous relevant KYC/AML experience is advantageous. + Knowledge and expertise on Project Management is advantageous. + Business analysis - You can apply structured approaches to identify, investigate, analyse and communicate complex business problems and opportunities. + Business process improvement - You can lead the analysis, identification, design, prioritization and implementation of process and business changes to improve business operations and services. + Previous Business Process Management (BPM – Microsoft Visio), Agile, Waterfall and UAT experiences + Outstanding analytical, strategic, and problem-solving skills with an ability to prioritize and multi-task in an effective and efficient manner. + Excellent communication, interpersonal and influencing skills while collaborating across large organization. + Integrity, maturity, dependability, a positive professional attitude and capable of managing internal relationships. **What we can offer you** We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. **Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.** ------------------------------------------------------ **Job Family Group:** Project and Program Management ------------------------------------------------------ **Job Family:** Project Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.