Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.  

Further information is available at www.bgis.com

SUMMARY

Working in conjunction with the Directors, serves as the Centre of Expertise for research, analysis and building of accurate business and operational requirements for the program/project deliverables. Principal contact for the development of the assigned project within the Brookfield GIS Dashboard Program including end to end adherence to program governance. Responsible for comprehensive validation activities and supports the overall implementation plan for applicable program requirements.

Although this role is to support the entire PDS platform, this role will also by the primary program management support for the ATM Refresh and MHO Progam, utilizing all of the tools outlined below in the Job Responsibilities.

KEY DUTIES & RESPONSIBILITIES

The Program Controls Officer will be primarily responsible to: 

As Subject Matter Expert is accountable for gathering, building and defining accurate business requirements for the program of annual project initiatives with focus on end to end operational/fulfilment process efficiency and effectiveness.  Utilize effective tools and resources to dive deep into the identified strategy and scope for the annual initiatives. Complete cause and effect analysis and recommend sound operational/fulfilment process resolution for the assigned initiative.  Proactively identify innovative opportunities to enhance the BGIS deliverables related to client experience, employee experience and business/process efficiency and effectiveness. Understand full impact of end to end business process and balances converging forces of superior client experience and business results accordingly.  Responsible for clear, concise and accurate completion of detailed documentation, process maps and operating guidelines/Job Aids for assigned initiative facilitating smooth transition and making it easier for employees to perform duties.

Responsible for developing and conducting training workshops for BGIS staff, and in some instances, TD staff. Basically, anyone who may be involved in the delivery of BGIS projects. Once initial training has been completed, introduce a quarterly feedback loop that constantly is looking for efficiencies.

Draw on in-depth process knowledge and keen operational mindset to ensure regulatory/compliance reporting requirements are met and incorporated within the application process therein, mitigating operational risk factors.  Validate/test functionality and interdependencies of the end to end process with stakeholders and the overall client experience. Acts immediately on change requirements to ensure initiative is on time, on budget and within scope.

 

KNOWLEDGE & SKILLS

2-3 years experience in a Program Management Office or similar capacity  Strong written and verbal communication skills.  In-depth working knowledge of BGIS fulfilment applications, systems and tools, which generate information relative to customer service and operational efficiency.  Excellent aptitude for organizing and prioritizing.  Excellent skills in MS office, specifically Excel, Power Point, Word,  Excellent analytical skills  The ability to work independently as well as part of a team, showing initiative and proactively. 

Preferred: 

Construction administration experience would be an asset Knowledge of Project Management process/disciplines  Agile method for business requirement gathering resources is an asset

Needs to develop once in the role:

Advanced project scheduling knowledge/skills MS Project/ EPM,  Knowledge of PMO, Execution Assurance best practices Knowledge of Construction Project Services best practices PMP/PMA certification

AUTHORITIES, IMPACT, RISK

Along side the project team(s) record Issues and Risks, track and file the recommendation and approval of all Gate Artefacts, Program Change Records, Project Commitments, Change to Project Commitments and Decision Requests.

KEY RELATIONSHIPS 

Reports to the BGIS Managing Director. Indirect line of reporting to BGIS Client Directors BGIS PM Team BGIS Finance Team

TD counterpart within the ERE PMO

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

 

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.