Richardson, TX, 75081, USA
27 days ago
Senior Project Leader - Patient Relations
**Hours of Work :** 8-5 **Days Of Week :** M-F **Work Shift :** 8X5 Day (United States of America) **Job Description :** **Job Purpose:** The Sr. Project Leader position exists in an effort to provide the system with individuals who are devoted to using data to identify, plan, and execute improvement initiatives throughout the organization to deliver successful results, and spread change across the enterprise. The Project Leader consistently applies quantitative and qualitative analysis within the framework of an improvement methodology [whether LEAN Six Sigma, DMAIC, PDSA, etc.], coupled with change management strategies to projects in an effort to design new systems and processes well while re-engineering existing processes and systems to improve safety and quality of care; reduce costs while maintaining or improving safety and quality; expand patient or customer satisfaction with the development of new services or innovative ways for providing existing services. **Requirements:** **Education** + Master’s degree in Healthcare, Business, or a related field + Active clinical licensure preferred, but not required **Related Work Experience and Other Skills** + A minimum of five (5) years of relevant work experience, including project leadership experience, quality management or data management/analytics. Experience in healthcare preferred, but not required. + Certification in performance improvement [i.e. Lean Six Sigma Black Belt, Project Management Professional, etc.] required within 18 months of hire + Ability to work closely with and communicate effectively to department leaders, physicians, and clinical staff about technical and analytical strategies and how they align with clinical process. + Demonstrated performance in project management, data analysis and critical thinking to reach logical conclusions and facilitate improvement in cost, quality, or patient care. + Demonstrated ability to identify opportunities [internal and external], establish a vision for improvement and create a compelling need for change. + Job Roles + Provides expertise in the role of data management and analysis in systems analysis, performance optimization, risk reduction, and accreditation compliance. + Maintains, facilitates, directs, and troubleshoots ad hoc reporting activities including both recurring reports and ad hoc reporting and analysis requests. + Ability to generate change through influence rather than authority using a proven framework to direct and accelerate data driven organizational transformation + Provide workgroups, committees and taskforces with exceptional facilitation, educational and communication skills [both verbal and written] + Use effective project management techniques to prioritize, charter, scope, and facilitate projects in a way that advance the strategic goals of the organization + Work independently to complete projects according to agreed-upon project timelines, achieving milestones and deliverables as a part of the plan. + Demonstrate an advanced understanding of improvement methodology, using a balance of qualitative and quantitative data in a way that analyzes process capability and uncovers opportunities for improvement. + Demonstrate an advanced understanding of project management and performance improvement methods spanning multiple approaches [including LEAN, DMAIC, PDSA, brainstorming, etc.] + Advanced use of desktop applications to facilitate project work and performance improvement + Use proven methods to work more effectively with colleagues, to organize and lead improvement teams, handle crucial conversations and provide strong consultative support when requested. + Motivate, influence and engage system and entity leaders, staff, and physicians to adopt and execute process improvements. + Work alongside clinical leaders to co-design experiments to test the impact of multiple changes on process outcomes; determine the appropriate scale for tests of change; demonstrate expertise in moving from testing to implementation – building proven changes into the fabric of the organization and holding gains. + Coaches, mentors, and develops project leader team in principles of accountability, change management, communication, and data management to promote the creation of a high-performing team. Provides leadership, guidance, and direction to project leaders to ensure continued development of every team member. **Methodist Richardson Medical Center** **is a 443-bed, full-service, acute care hospital that serves Richardson, Garland, Plano, and surrounding areas in Dallas and Collin counties. We are a Certified Comprehensive Stroke Center as well as the nation’s first hospital to receive The Joint Commission’s Gold Seal of Approval** **®** **for Pancreatic/Hepatic/Biliary Cancer Certification. We also provide services at Methodist Richardson Medical Center – Campus for Continuing Care, which include a behavioral health and addiction recovery unit, inpatient rehabilitation, long-term acute care, and more.** **We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups.** **Our reputation as an award-winning employer shows in the distinctions we’ve earned:** **Magnet®-designated hospital** **150 Top Places to Work in Healthcare by** **_Becker’s Hospital Review_** **, 2023** **Top 10 Military Friendly® Employer, Gold Designation, 2023** **Top 10 Military Spouse Friendly® Employer, 2023** **Level III Neonatal Intensive Care Unit** **Level III Trauma Center** Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by _Modern Healthcare_ , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned: + Magnet® designations for Methodist Dallas, Methodist Charlton, Methodist Mansfield, and Methodist Richardson Medical Centers + 150 Top Places to Work in Healthcare by _Becker’s Hospital Review_ , 2023 + Top 10 Military Friendly® Employer, Gold Designation, 2023 + Top 10 Military Spouse Friendly® Employer, 2023 Equal Opportunity Employer It is the policy of Methodist Health System (MHS) to select, develop, and promote employees based on individual ability and job performance. It has been, and will continue to be, the policy of MHS to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, religion, national origin, age, sex, sexual orientation, gender expression, disability, marital status, genetic information or ancestry. This policy affects decisions including, but not limited to, an employee’s compensation, benefits, terms and conditions of employment, opportunities for promotion, training, development, transfer all other privileges of employment. MHS is committed to maintain a working environment free of intimidation, workplace discrimination and harassment. Retaliation or attempted retaliatory behavior that occurs as a result of an employee’s exercise of their rights under this policy or any other statutorily protected right is strictly prohibited and will be grounds for disciplinary action.
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