At SquareTrade, we help our customers when they need us most. As the market leader of protection plans, we touch the lives of millions of people across the world. We partner with some of the largest, most sophisticated retailers and carriers in the world (The Home Depot, Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews... and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London; and offices in Tokyo, Japan and Brisbane, Australia. Our success is due to our focus on delivering great service to our customers through a modern, digital platform.
We are looking for an experienced Senior Project Manager to support complex, cross-functional delivery of products and services globally by providing people, process and tools that enable on-time project delivery. In this role, you will be hands on to help teams plan, direct and monitor projects from initiation through delivery. You will organize cross-functional activities to ensure the completion of the project on schedule and within the constraints of quality, schedule and features with tight and overlapping timelines.
YOU'RE A GREAT CANDIDATE IF YOU ARE:
Passionate about the project management discipline and playing a hands-on role in driving impact within the business
Intellectually curious and detail-oriented: you’re passionate about asking questions, doing research, and understanding both high-level strategy and ground-level tactical needs
Innovative: You are scrappy and willing to think outside the box
Execution focused: you're predisposed to action and getting things done yourself.
Ambitious: you’ll go above and beyond to get results; motivating others to do the same
Polished: you've got A+ presentation skills and have a knack for connecting with people at all levels of an org; leading across all levels within the organization
Organized: you love to plan, but you also have a system for all types of documentation and can help keep others aligned as well
Job DescriptionLead multiple projects at a time, from inception through completion and post launch as needed, providing feasibility and risk analysis throughout the project lifecycle.Forecast project outcomes and drive executive trade-off decisions 3 to 9 months in advance through understanding and assessment of critical paths and dependencies for delivering applications and services in a B2B2C environment.Work with Business Operations to ensure business requirements are understood and to break down product and technical requirements to understand project dependencies.
Coordinate sequencing of projects to establish key milestones within an Agile development environment and drive progress to accomplish milestones on time and with quality.
Aggregate, organize, and synthesize project information to communicate with the extended stakeholder team and management.
Communicate status, issues and risk across key stakeholder groups; always monitoring project health and assessing the needs of the team.
Prepare and presents project milestone reviews to upper-level management with input from project teams
Coordinate internal and external stakeholders in preparation for the release of new features, products,or service launches, including overall test planning and execution management.
Manage projects and technical implementations as necessary for APAC by defining and tracking project milestones, deliverables and dependencies. Plan engineering and QA resources for projects for assigned and/or matrixed delivery teams. Measure the planned versus actual team week capacity consumed for each project.
Cultivate and drive a culture of innovation and effective problem-solving. Modify existing project management practices and templates to meet teams' needs for tracking progress.
Maintain comprehensive project documentation.
Work directly with clients to ensure the project status and the deliverables are aligned with their needs.
Be a trusted advisor to internal and external business partners/stakeholders
QualificationsStrong project management skills: 8+ years proven experience managing complex projects to successful completion including the ability to navigate complex global environments and work with interdisciplinary teams to effectively communicate priorities, delivery expectations, risks and concerns to senior management.
Japanese (native proficiency) and English (business proficiency)
Demonstrated wide-ranging interdisciplinary experiences of having used professional concepts and company objectives to resolve complex issues in creative and effective ways. Experience with analysis of situations or data where an in-depth evaluation of variable factors is required.
Demonstrated understanding of the impact and dependency of other related disciplines. Continuous improvement minded individual that has driven measurable improvement in processes and procedures.
Effectively builds consensus and resolves complex issues wtihin the project team. Proven ability to work in a matrix-style organizational structure to motivate and influence others
Ability to think strategically and deep dive into the details to solve complex issues and keep teams moving forward. Ability to leverage detail-oriented analysis to drive project decisions.
Able to adapt to changing priorities and requirements, including the ability to multi-task and juggle many competing priorities and deadlines.
Ability to create clarity in ambiguity
Excellent verbal and written communication and persuasion skills
Strong organizational and team-building skills
PMP and SCRUM certification is a plus
International experience is a plus
Bachelor’s degree or equivalent experience
Additional InformationAll your information will be kept confidential according to EEO guidelines.