Job Summary

The PACE Senior Project Specialist provides leadership and guidance through designing, drafting, and implementing of an efficient and patient-centric access program for all scheduling spaces across the system. This program aims to enhance patient experience, streamline scheduling processes, and reduce complexities and variations within workflows. As a PACE Senior Project Specialist, you will oversee the collaboration of cross-functional teams, leveraging technology and process improvements to create seamless access pathways for patients and front-end staff. Leads will be expected to work autonomously and independently to manage the work at a program level and ensure the success of their teammates and service line stakeholders through the design process by providing education, coaching, and facilitation support.

Essential FunctionsDesign and implement an omnichannel scheduling approach that allows patients to book appointments seamlessly across various channels (online, phone, mobile apps, etc.).Integrate patient portals, telehealth platforms, and other digital tools to enhance access options.Analyze existing workflows within practices and identify unique processes that hinder efficiency and implement best practices to reduce variations and improve overall efficiency.Facilitate the design of scheduling decision trees with the input of practice managers, physicians, and administrative staff to standardize access workflows across clinical service lines.Use design to create the blueprint and build tracker that DS will use to manufacture the decision trees.Collaborate with IT teams to evaluate and implement scheduling software, patient portals, and other relevant technologies.Ensures that integrated areas are kept up to date with technical lifecycle changes and conducts regular follow-ups with the service lines to identify and provide solutions for new/emergent needs.Champion patient-centric (human centered) design principles in access processes.Gather feedback from patients, providers, staff, and leadership to continuously improve access services.Foster a culture of respect, dignity, and compassion for every patient and stakeholder served and engage in continuous learning and improvement.Stay informed about healthcare regulations related to patient access.Collaborate with risk and compliance teams to address any issues proactively.

Qualifications

Required

Bachelor’s degree in healthcare administration, business, or related field or equivalent5 years of relevant experiencePrior leadership and/or project management experience

Preferred

Focus on patient access or front-end revenue cycle preferred.Mastery of scheduling systems, patient portals, and telehealth platforms.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Patient Access Service Center - Integrations

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.