**About this role:** Wells Fargo is seeking a Senior Quality Assurance Administrator. **In this role, you will:** + Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution + Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations + Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary + Assist in development and design of product specific databases + Review and score work + Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients + Monitor quality assurance programs and processes to identify gaps and risk assessment + Design and conduct training for as needed + Provide coaching to staff and track performance expectations and results + Make final scoring decisions on disputes which impact quality results + Interact with staff and business partners to promote team work and departmental effectiveness **Required Qualifications:** + 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + • Eligible candidate must be a graduate or postgraduate in finance with good understanding of commercial lending business and basic loan documents. + 4 plus years of work experience in commercial lending stream + Consistent performance w.r.t all key deliverables + Training and coaching ability **Job Expectations:** + The I&P Team member will be responsible for evaluating, monitoring and reviewing processes, documentation and/or files to ensure compliance with internal company requirements and government regulations.Functions may include evaluating processes to ensure the business standards are adhered to; providing guidance to team members regarding documentation, systems and processes to ensure company standards are met.Ensures corrective action on exceptions and problems identified and proper procedures were followed. Ensures identified risks are clearly documented and interacts with appropriate parties for timely resolution. Performs ongoing reviews and generates reports summarizing results. Identifies risks and problem areas and recommends standards, policies, and procedures to correct deficiencies and improve performance. May design and conduct training programs **About the role** This team will be responsible to review the US completed work for data accuracy for Member syndicated loans- Non agented for WLS. This team will need to have access to two systems of records and procedures to follow in order to complete this QC process. Details of the process includes: - reviewing inputs on the systems of record - reviewing imaged documents - verifying applicable data in other systems The team member will establish a feedback and escalation loop with the US, as any error will be passed back to the team member for corrections to the data. Inline QC work for the process, these will be on LIQ system for process supports Wholesale Board and Fund. **Responsibilities** The I&P Team member will be responsible for evaluating, monitoring and reviewing processes, documentation and/or files to ensure compliance with internal company requirements and government regulations. Functions may include evaluating processes to ensure the business standards are adhered to; providing guidance to team members regarding documentation, systems and processes to ensure company standards are met. Ensures corrective action on exceptions and problems identified and proper procedures were followed. Ensures identified risks are clearly documented and interacts with appropriate parties for timely resolution. Performs ongoing reviews and generates reports summarizing results. Identifies risks and problem areas and recommends standards, policies, and procedures to correct deficiencies and improve performance. May design and conduct training programs. **Essential Qualification** • Attention to detail + Proficient in LIQ application •Ability to research for information from loan documents • Excellent communication and interpersonal skills. • Act as a mentor for new team members in the process • Daily basic metrics reporting • Understanding of basic commercial loan documents and related clauses. • Good computer skills and proficiency with Microsoft applications. • Good problem solving and analytical skills. • Quick learner and ability to adapt to change. • Demonstrate good team player qualities. • Flexible to work as per the business requirement. • Ability to set priorities, plan and organize key deliverables. • Work independently to achieve results within time constraints. • Demonstrates/maintains professional conduct under all circumstances • Ability to effectively communicate well with US counterparts. • Strong analytical skills **Desired Qualification** • Eligible candidate must be a graduate or post graduate in finance with good understanding of commercial lending business and basic loan documents. • 4 plus years of work experience in commercial lending stream •Consistent performance w.r.t all key deliverables •Training and coaching ability **Posting End Date:** **_*Job posting may come down early due to volume of applicants._** **We Value Diversity** At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-409641