American National is seeking a Quality Improvement Specialist to conduct quality claims audits to maintain claims guidelines, consistent processes, and level of quality standards. You may also perform estimate reviews and/or do full re-inspections. In other cases, you may be responsible for assisting an analyst, a specialist, the department, and/or other high-level positions that handle operational functions of the business area.
What You'll Do
• Conduct quality assurance reviews to maintain compliance and technical quality according to operational guidelines and internal processes; including requesting follow-up action, monitoring completion and/or reports, as necessary
• Investigate, evaluate, and negotiate, and settle claims with serious to highest severity/complexity and highest exposure to the company (more than $1 million)
• Conduct internal staff and external vendor audits/re-inspections
• Communicate business results with peers and/or senior leadership
• Validate complex total and large loss evaluation accuracy
• Provide training to lower-level employees and/or other areas, as well as management when technical expertise is needed
• Develop, monitor, and/or modify procedures and process guidelines as related to vendor dealings and systems
What You'll Need
• Currently hold an appropriate state adjuster license or obtain following date of hire (American National will incur all fees associated, no out of pocket expenses)
• Relevant technical work experience. 3 years, or more of property claims, or field claims experience preferred, but not required.
• Working knowledge of estimating programs preferred
• Ability to deploy, as needed, to handle losses for catastrophe or organizes task forces and helps regulate activity and monitor progress in the absence of management
What Will Set You Apart
• Advanced Xactimate experience
• Experience handling complex property claims
PLEASE NOTE: In review of candidate qualifications, education, and skills, another job level may be considered.
Salary for this position can range from $63472.50 for candidates who are minimally qualified through $79,000 for more highly qualified candidates. Candidates outside of the range are encouraged to apply, and will be considered based on experience, skill and education.
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.