Senior Quality Program Manager @ Swedish First Hill / Ballard

Full time 1 FTE

Day shift

 

The Senior Quality Program Manager (QPM) facilitates quality improvement programs to standardize care delivery, increase reliability, promote high value care and support an effective quality management system at Swedish.  Under the direction of Quality Division leadership and in collaboration with operational and clinical leadership, the Senior QPM leads the design, implementation, and sustainment of prioritized quality goals by managing complex, cross-functional quality programs at a campus or health system level.

Using quality improvement methodologies and tools, evidence-based clinical pathways, risk assessments, and data analysis, the Senior QPM leads, facilitates and mentors individuals, teams and committees to improve quality outcomes, patient safety, accreditation readiness and performance in payor/government programs, such as Det Norske Veritas-GL, ISO 9001, Washington Administrative Codes (WAC, RCWs), and the Centers for Medicare & Medicaid Services (CMS).

Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Facilitates the selection of annual, priority-driven improvement projects, pathways and/or other activities that focus on key operational processes and services offered. Reviews evidence, research, available data, and coordinates risk and opportunity assessments that serve as the rationale for project selection and focus. Partners with IS, Best Practice, Clinical Transformation, analytics, patient engagement, patient safety, risk management and other teams to coordinate improvements in education, workflow, Epic, and other areas identified by project teams. Independently provides consultation to leaders, managers, and caregivers in establishing quality goals, identifying barriers, developing outcomes-oriented work plans, implementing changes, analyzing results, documenting measurable progress and graphically displaying information. Uses expertise in Lean, Six Sigma, IHI’s Model for Improvement, change- and project management and other quality methodologies when performing process improvement and consulting with and directing leaders, managers and caregivers. Leads the design, creation, validation, analysis, and communication of clinical quality data as it relates to organizational priorities in partnership with analytics and other relevant teams. Supports the evaluation and continual improvement of quality and safety at Swedish, as represented by the quality management system and/or other standardized practices across the enterprise. Uses standardized principles (i.e. document vetting and control) and processes (i.e. internal audits, preventative/corrective action, risk reduction, action planning) as appropriate. Remains current and knowledgeable about regulatory requirements and payor/government programs as they relate to quality and safety. References that information to design effective systems and processes meets or exceeds those standards. Creates project summaries and reports, independently leads project committees/workgroups, and provides presentations and other communications to local, system-wide, and external groups/teams as needed. Regularly leads team meetings and discussions. Serves in a direct onboarding support and training role for new caregivers. Assists the leaders of the Quality Division in coordinating multiple complex projects.

ADDITIONAL RESPONSIBLITIES FOR QUALITY PROGRAM MANAGERS WHO SERVE ON CAMPUSES:

 • Manages campus- and/or system-level internal audit program, trains and supports internal auditors, and oversees the effective implementation of sustainable corrective and preventative actions.  Assures the evaluation of corrective actions and validates sustained corrections based upon a plan.  Recommends topic areas and designs tools for the completion of internal audits.

 • Assures that quality management reviews are carried out including review and analysis of corrective /preventative actions, results from internal audits, customer satisfaction, data analysis and other performance improvement activities (as required).

 • Prepared to effectively describe the campus and system quality management systems, processes, and outcomes to surveyors during regulatory and licensing surveys.  Also prepares campus leaders and other content experts to actively participate in quality/safety reviews/interviews.

 • Helps coordinate corrective action responses following accreditation, licensing and other regulatory surveys. 

Required Qualifications:

Bachelor's Degree. Upon hire: CPHQ, PMP, Lean, Six Sigma, or other related process improvement or quality training. 5 years Healthcare. If bachelor's degree is in an unrelated field, an additional 5 years of industry experience is required. Interpreting regulatory standards, clinical guidelines, national quality metrics, and health services research. Expert work experience in quality management, patient safety, systems thinking, change management.

Preferred Qualifications:

Bachelor's Degree in Degrees in Nursing, Lab Technologist, Physical Therapist, Pharmacist, RHIA or other clinical healthcare education. Master's Degree in Healthcare administration, public health, nursing, business or related subject. Electronic Health Record. ISO 9001.

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.  We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.