This receptionist role is a multifunction role for a high profiled National customer in the Insurance Vertical.

Looking for someone who is CUSTOMER SERVICE all the way.

Great personality with a can-do-attitude, reliable, very friendly and courteous, fast learner that can work through Office 365 and various other applications seamlessly and has great communication skills (both written and oral).

The Front of House (FOH) Services include (but not limited to):

A. Reception Services

1. Answer calls within three rings and deal with these queries efficiently

i.  Phone script for answering phones.  Encourage contagious habit of smiling.

2. Ensure all visitors and colleagues are greeted when entering the reception area

3. Ensure emails are dealt with efficiently and any extra administrative support is provided

4. Maintain a high degree of confidentiality and integrity

B. Visitor Processing

1. Register all visitors with building security portal

2. Visitor names are going to be provided by colleagues or meeting organizers via email

3. Ensure visitors sign-in Visitor’s Log

4. Contact colleagues or meeting organizers to inform them their visitor(s) are in the reception area. 

For internal meetings direct visitors to the scheduled conference rooms.

5. Assign visitor/guest security cards in accordance with the site procedures

a. Maintain inventory of security cards and report missing cards promptly to Facilities

Services. 

C. Conference / Meeting Support

1. Meetings can range from 4 to 50 attendees and occasionally meetings can have attendees from 50 to 100 plus.

2. Supporting Conference Rooms and Team Rooms

D. Catering Support Services

1. Meeting hosts and Administrative Assistants will provide all catering requests to the Front of House team, and it

is the responsibility of the Front of House team to place the orders.

2. Processing and coding of Catering invoices

Qualifications (Education, Experience and Certifications)

·         Requires high school diploma or GED and1-2 years of related work experience.

·         Some related copy job experience is preferred.

·         May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.

·         Demonstrate competency in basic computer skills including proficiency in MS Office Suite

Working Conditions, MENTAL AND PHYSICAL DEMANDS

·         Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.

·         Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.

·         Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.

·         Dealing with tight deadlines and quick turnaround times imposes high stress levels.

·         Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.