**By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.** **Salary Range:** $70-110k base salary range, depending on experience and qualifications As a Senior Research Associate, you will be a key contributor in a role that is 50-75% lab-based, focusing on the development and enhancement of product processes. Your efforts will support process optimization in product development and manufacturing, aiming to increase quality, reproducibility, and efficiency while reducing failure rates and redundancies. You will also play a significant role in minimizing back-order times, improving documentation standards, and ensuring smooth inter-departmental data transfers. This position offers the opportunity to serve as an escalation point for critical post-launch issues in manufacturing, QC, and antibody equivalences, as well as customer-related inquiries, with a focus on product and process troubleshooting and improvement. Primary projects will relate to the Simple Plex product category. **Key Responsibilities:** · Engage collaboratively with teams across Quality, Reagent Manufacturing, Sales, Field Scientists, and our customer base, both internally and externally. · Investigate and resolve customer complaints in a timely manner, leveraging remote support as needed. · Conduct research to compile data and propose new project initiatives, utilizing batch records and current literature to inform recommendations. · Apply critical thinking and a structured approach in experimental design, data analysis, and problem-solving. · Effectively communicate complex findings to diverse audiences, representing the Simple Plex Product Support team in cross-functional discussions. · Lead and participate in impactful projects with broad scope, supporting quality improvement and strategic initiatives. · Independently perform troubleshooting activities with minimal supervision, applying extensive product knowledge to identify solutions. · Contribute to quality compliance with precise case documentation and adherence to Quality Management System procedures. · Represent Technical Support on cross-functional projects, communicating key updates back to your team. · Follow SOPs, complete required training promptly, and adhere to all safety, quality, and training regulations. **Knowledge, Skills, and Abilities:** · Hands-on experience with immunoassays such as ELISA, MSD, or Luminex is required. · Experience in one or more of the following areas is preferred: o Diagnostic assays o Laboratory analytical or diagnostic equipment, medical devices, and related software · Proficiency in Microsoft Word and Excel is required (experience with R for data analysis is a plus). · Demonstrated ability to collaborate with internal stakeholders to gather and analyze detailed data on customer concerns. · Ability to excel in a dynamic environment, independently prioritizing tasks and managing multiple projects to meet deadlines. · Strong verbal and written communication skills, adaptable to a variety of teams and audiences. · Organizational skills and attention to detail are essential. · Ability to work independently and as part of a team in a strategic and fast-paced environment. · Must stay current with trends in the field of expertise. **Education and Experience:** · Bachelor’s degree in a related field with 5-8 years of relevant experience, or · Master’s degree in a related field with 2-5 years of relevant experience. **Why Join Bio-Techne:** **We offer competitive wages along with extensive benefits for employees and their families.** **We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.** **We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.** **We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.** **We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.** **Bio-Techne is an E-Verify Employer in the United States.** **Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.** **To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.** Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services. Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.