Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary: 
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible, more integrated, and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be. 



As a Senior ResearchOps Specialist at CVS Health you will be part of a growing team of digital innovators and user experience professionals that want to make an impact and help people manage their health by designing experiences that meet user goals and exceed expectations.

In this role, you will be embedded on a small, but established ResearchOps team. The team supports a larger UX Research team to standardize and scale UX research across all CVS Health portfolios. The ResearchOps team focuses on four main pillars: KnowledgeOps, Designer Coaching, Tools and Processes, and Team Growth. The ideal candidates would have some Systems or Service Design experience with a passion for backstage and operations.

ResearchOps responsibilities:

Apply mixed method research approaches to understand colleagues and organizational challenges.Design and facilitate multidisciplinary workshops that yield tangible outputs.Take ambiguous organizational problems and turn them into simple, implementable solutions.Apply systems thinking to navigate a complex and changing enterprise to drive standards and change.Visualize complex systems and frameworks.Define, design, and implement relevant tools, processes, and artifacts.Create clear and precise documentation to support process improvements, training, etc.Enable healthy team culture through change management, communication strategies, and career pathing initiatives.Develop metrics, quantify business impact of UX research work, and socialize the value of operations.

Required Qualifications: 

5+ years of experience in Service Design, ResearchOps, UX Research, or Design Ops

Preferred Qualifications:

2+ years of Airtable experience

Education: 

Bachelor’s degree in Service Design, Design Strategy, Design Management, HCI, Psychology or equivalent/relevant work experience.Master’s degree preferred

Pay Range

The typical pay range for this role is:

$101,970.00 - $203,940.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/20/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.