Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Within Amazon, the Selling Partner Services’s (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. We are the Core Selling Partner Experience (CSPE) team which defines, implements, and enforces quality standards for all Amazon-built experiences for all SPs worldwide.

Key job responsibilities
We are looking for an individual with a strong research background and a passion for solving unique problems to help us drive world class research. Our ideal candidate is someone who is customer-obsessed and detail oriented, and loves solving complex problems. You enjoy building things from scratch, are comfortable with change and ambiguity, and relish the chance to solve hard problems in short order. You recognize that the true measure of success of your work is based on the business impact your findings have over time.

In this role, you will be responsible for the following:
• Lead design and execution of primary research studies (leveraging mainly qualitative methods) to generate actionable insights and recommendations for stakeholder teams.
• Design interview guides, run interviews and synthesize the finding.
• Apply sound research and business acumen to help the business not just solve complex questions but help it look around corners.
• Design scalable and nimble mechanisms that help scale qualitative research solutions, tools and processes.
• Build and manage relationships with internal stakeholders and external agency partners.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA
Sunnyvale, CA, USA
Arlington, VA, USA