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Detailed Job Description:

3rd party /COTS products installation and application support; executes software upgrades and patches based on prepared plans, analysis and research of technical /application issues to determine the root cause and provide solution. Familiar with SAP ERP modules and user management. Provides technical expertise/assistance in resolving issues with RedHat Linux 5 & 6.0 and Windows 2012 operating systems and associated Web services such as Apache, Tomcat, Websphere etc. Provides input to the creation of run books and supports the implementation of maintenance jobs. Create and enhance existing monitoring scripts using Shell and Perl scripts to help in maintaining the technical stability of environments through proactive and automated monitoring, performance tuning, capacity management. Supports inter-system connectivity, middleware communication  (firewalls) and technical interfaces. Creates and maintain processes, procedures and operational/support documentation reflecting the current functionality and technology used. Follows established Incident, Problem and Change Management processes using “Assyst” / “Pulse” management tool. Follows established backup and recovery policies and procedures. Follows established security compliance, audit and access management practices.

Experience required: 5-6 Years