Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

If you are eager to join a dynamic team where you will be given the opportunity to apply your expertise and past experience to price an existing book of Old Mutual group risk clients, look no further.

The successful incumbent will be required to manage an existing portfolio of Key clients in the risk environment and perform a checking and rates assessing function within the team. They will be required to mentor and develop others in an effort to grow the expertise.

Specific Key Result Areas:

Manage a portfolio of Key clients to ensure financial soundness and conformance to service level agreementsChecking of rate review outputIn-depth analysis of claims experienceEvaluate the risk and apply sound judgement to set the final risk rates, evidence of health limits and any additional terms and conditionsProvide sufficient context and justification for risk rate changesTimeous update of controlsQuality Assurance for risk rates on small and medium clientsEstablishing and maintaining relationships with internal and external stakeholderRespond to and resolve enquiries from various stakeholders and clientsInterpret special requests from clients and deliver accordinglyProvide a hassle-free service to clients by attending to requests on time, presenting information in a professional manner, being flexible where appropriate and by being proactive in preventing potential problemsCheck non-standard changes and amendments to policy conditions to ensure they are correct and actionedMentoring of and knowledge sharing to junior team membersConform to Service Level Agreements with relevant stakeholdersProvide quality service to clients/intermediaries – a passion for service excellence

Generic Key Result Areas  

Documentation Processing

Provides an indirect service to customers and intermediariesResponds to immediate administrative requirements within procedureFollows standardised processes and provides administrative support in line with normal business functioningDelivers on daily production standardsUses standard administrative techniques to coordinate own work

Personal Effectiveness

Accountable for service delivery through own effortsStrong work ethicIndividually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 monthsMakes increased contributions by broadening individual skillsCollaborates effectively with others to achieve personal resultsAccepts and lives the company valuesAbility to work under pressure and meet tight deadlines while maintaining high levels of accuracy and qualityProblem solving skills

Quality Assurance

Adheres to service and quality standardsPerforms quality checks on own workPerforms quality checks on the teams work

Role Requirements

Matric (with Mathematics)Tertiary qualification would be advantageousInsurance industry experienceAt least 3 to 5 years working knowledge of pricing and rating principles in a Group Risk environmentIn-depth knowledge/experience working within and pricing in a Group Assurance/Risk environment would be advantageousProven numerical ability / mathematical reasoning skillsComputer literate and proficient in MS Office e.g. Word, Excel and Outlook etc.Ability to plan and prioritise effectivelyHave sound analytical and problem solving abilities with a focus on attention to detailCustomer centricHave strong communication and interpersonal skillsWork effectively with internal and external colleagues and clientsEnjoy working in a progressive environment

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.

Skills

Education

Closing Date

20 November 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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