Primary City/State:

Tucson, Arizona

Department Name:

HIMS Operating Svc Ctr-AZ Cent

Work Shift:

Day

Job Category:

Revenue Cycle

As a Senior ROI (Release of Information) Technician | Medical Records you will be responsible for compiling, processing and maintaining patients medical records, and releasing them appropriately according to protocol. This person needs to have 3 years (ideally 5 years or more) of related work experience in medical records with 1 year of release of information experience. Our Technicians will ensure all regulatory requirements of Banner are followed, as well as reconcile medical record activity, maintain records in centralized locations, retrieve charts, and scan, index, and validate records. 

Healthcare is a rapidly changing environment and Banner strives to be a leader in innovation, as a result, we see changes within our processes on a fairly consistent basis allowing us to streamline our workflows more efficiently. Bring your medical records knowledge, attention to detail and technical skills to a rewarding career at Banner!

This position is onsite at Banner University Medical Center – Tucson Main campus.

Shift: Days & Hours: Monday - Friday 8am-4:30pm

Requirements: at least 3 yrs Medical Records and 1 yr release of information experience.

Although the environment is faced-paced, we are a close-knit family who look out for and support each other, come join us!

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position coordinates and processes a high volume of requests for confidential patient information in accordance with HIPAA, Federal, state and regulatory guidelines for the Banner Health system (hospitals, clinics, urgent care facilities).. May act in a leadership role and as a liaison between management and the staff. Facilitates the delivery of high quality customer service to external customers. Responsibilities typically include the monitoring and direction of daily workflow and involvement in process improvement/quality monitoring functions.

CORE FUNCTIONS
1. Conducts routine, complex, high volume releases of health information in accordance with company policy and all state and federal laws. May act as a liaison to ROI techs and is knowledgeable with applicable federal and state regulations and Banner Health policies related to release of health information and HIPAA. Prepares certified copies of records for patient as requested for external reviewers and legal proceedings.

2. Monitor daily workflow processes, complete daily activities, and identify and communicate to leadership any opportunities for improvement as needed. Identify, address and communicate opportunities to improve work processes and practices good work group dynamics. May serve as a backup to other staff members to ensure the department operations are efficiently and effectively maintained.

3. Compiles department statistics, generates reports, and facilitates special projects as required including assisting in the development of targets and action plans to achieve department goals. All ROI staff must meet the minimum productivity standards.

4. Assist with the orientation, training, and re-education of ROI staff. Promotes communication, effective point of service decision making and problem solving while interacting with internal/external customers to ensure positive resolutions and customer satisfaction. Serves as a key liaison between staff, providers, and other internal customers.

5. Provide customer service and assistance related to ROI departmental functions to patients, vendors, physicians, ancillary staff, and other departments in person, over the telephone, through email, or by other means.

6. Works independently under limited supervision, provides leadership and expertise to a work team. Solves problems using defined procedures and a learned expertise in release of information processes in regards to HIPAA, regulatory, state and all Federal guidelines (i.e. OCR). Holds system wide scope of hospital, clinic and urgent care facility releases. Pays close attention to detail when processing requests. Must follow Banner Health policies, procedures and guidelines in releasing information according to federal, state, and regulatory guidelines across multiple states. Determines appropriate payment for each request and follows all Federal guidelines (i.e. OCR).Prepares certified copies of records for audits and legal proceedings. Internal customers are company leadership, ancillary departments, physicians, patient financial services, and nursing. External customers are attorneys, insurance payers, state regulatory board, medical examiner, and patient/patient representative.

MINIMUM QUALIFICATIONS

Requires the knowledge of health information practices and principles as normally demonstrated through completion of one or more years of post-high school education in medical records and in information systems and one year release of information experience.

Must demonstrate a thorough knowledge of health information management practices and principles and have a working knowledge of medical terminology as normally acquired over 3 or more years of related work experience in medical records with one year of release of information experience. Is experienced in coordinating work functions of groups of individuals is preferred. Ability to organize workload to meet deadlines, and maintain confidentiality of all work information. Must be able to exercise independent judgment, prioritize multiple tasks, and have excellent problem solving skills. Strong verbal, written communication, leadership and interpersonal skills are required.

Requires strong technical skills in the use of Windows software applications, specialized equipment and multiple databases. Must have strong organizational skills, good customer service and interpersonal skills. Is knowledgeable and proficient in accessing and utilizing all applicable EHR systems as well as multiple EHR applications utilized by the Release of Information department.

PREFERRED QUALIFICATIONS

Current enrollment in the Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) Program. Experience coordinating work functions of groups of individuals is preferred. A background in the use of medical terminology for the assigned area is preferred. Additional related education and/or experience preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy