**Senior Sales Account Coordinator (Taste, Texture & Health)** **Plainsboro, NJ USA** **Hybrid** dsm-firmenich is seeking a proactive and result-driven **Senior Sales Account Coordinator** to support our growing sales initiatives. This role will give you the opportunity to work with diverse teams, shape the way we operate, and contribute to the success of Taste, Texture & Health (TTH) in North America. Do you want to play a key role in driving our sales success? Do you thrive in dynamic, fast-paced environments and possess a strong capacity for learning? If so, we want you on our team! At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. **Key Responsibilities:** + **Sales Support Excellence:** Provide critical daily support to Account/Global Key Account Managers/Directors: + Ensuring the smooth execution of administrative tasks such as preparing sales presentations, proposals, and contracts, update and maintain sales documents, customer databases, and CRM systems, handle sample requests, and credit adjustments to keep sales activities on track. + Serve as a primary point of contact for assigned customer accounts, addressing inquiries, and resolving issues promptly. Monitor order status, delivery schedules, and inventory levels, updating customers and the sales team regularly. + Liaise among the sales team, customers, and internal departments to ensure seamless communication and alignment on deliverables. + **Data-Driven Insights:** Assist in monthly territory reviews by gathering shipment data and sales forecasts and streamline the consolidation of weekly sales and budget reports to ensure precise and timely tracking of performance. Generate regular and ad hoc sales reports to provide insights into performance and trends. Monitor competitor activities, market trends, and customer preferences, providing feedback to the sales team. + **Documentation & Coordination:** Support the sales team with customer documentation requests, ensuring efficient, accurate submissions and acting as one of the key points of contact for such requests to meet high standards of quality and timeliness. Address and resolve customer complaints or escalate them to the appropriate team member or manager. + **Customer Data Management:** Manage customer master data, including setting up and approving new customers in SAP, while supporting onboarding for both internal teams and new customers. + **Process Optimization:** Drive special projects aimed at improving internal processes, fostering efficiency, and implementing best practices that contribute directly to the success and growth of the TTH sales team. **We Bring:** + A competitive compensation package with comprehensive health and welfare benefits. + Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path. + Recognition and celebration of your efforts and accomplishments. + Dedication to creating better futures for customers, communities, people, and the planet. + Responsibility and accountability in living company values and driving sustainable solutions. + Supportive environment where individuals are empowered to progress and contribute to meaningful change. **You Bring:** + Bachelor’s degree in business, operations, or a related field; a degree in Food Science is preferred. + 1-3 years of experience in sales, sales support, or customer service, ideally within the Food & Beverage sector at a multinational company. + Proven expertise with CRM and SAP systems, complemented by advanced Excel skills, to efficiently manage data gathering, reporting, and process optimization. + A highly motivated self-starter with superior prioritization skills, capable of managing multiple projects concurrently in a fast-paced, ever-evolving environment. + Assertive, with a knack for providing actionable insights and practical solutions to both internal teams and external customers, ensuring consistent satisfaction and long-term relationships. + Excellent organizational and analytical abilities, facilitating effective communication and relationship-building with cross-functional teams to drive business growth and foster collaboration. dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich. dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. **About dsm-firmenich:** As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.www.dsm-firmenich.com. Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.