What’s the role about?
As part of our team you’ll be joining our Miami Brickell location on a fulltime basis as our Senior Sales Associate, who is responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.

Who you are

You’ll have +2 years experience in a customer facing role in a premium or luxury retail environment Have excellent communication and interpersonal skills Be motivated, focused and driven to achieve individual and team goals Be a team player Ability to work under pressure

What you’ll be doing

Delivering a premium and tailored customer service experience Providing in depth knowledge of the brand and our products Communicating appropriately and effectively with customers, team members and management Maintaining visual standards Acting as a Reiss Brand Ambassador

What we’ll do for you

Business Wear Generous employee discount Company commission scheme Health & Wellbeing perks Plus many more

Supports the Team to positively support the brand

Supports the team to represent the brand with their personal styling, grooming standards, demeanour and overall appearanceEducates the team on our brand identity and ways of workingSupports the team through changeWorks well under pressureEnsures the team understand and conduct themselves in line with our brand valuesMakes sure all aspects of silent-service, brand standards and store cleanliness are maintainedCommunicates relevant company news to the team

Supports the team to deliver an elevated service experience

Leads by example demonstrating how to deliver a personalised service experience using the Reiss Experience CIC philosophy, across all customer interactions and touch pointsPrioritises the customer making sure that they always feel appreciated and valuedDemonstrates they are an expert by inspiring and advising customers with all available products and servicesDemonstrates how to build and nurture customer relationships, creating a loyal customer baseHelps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers

Supports the team to achieve targets and deliver expected results

Understands store targets, budgets and KPI leversMotivates and helps the team to deliver personal sales targets and KPI’sEnsures the team know how to use all tools and services available to achieve personal targetsDelegates effectivelyUnderstands how to read the commercial reports in storeEnsures all team members understand what is required of them in their role and the impact they have on the business

Supports the team to maintain a safe and operationally efficient store environment

Ensures the team adhere to all company policies and proceduresComplies with all health and safety procedures and checks in storeEnsures the store is opened and closed safely and efficientlySupports the team to complete all stock in and out processes accurately and within deadlinesHelps the team to meet all online order deadlinesEnsures all operational procedures are met to prevent any loss to store i.e. cash or stockDeploys the team effectively across the store to complete required tasks and meet deadlines

Supports the team to be their best

Adapts their communication style for individualsProvides clarity when providing instructions or giving directionGives praise and regular feedback to the teamDemonstrate how to accept and receive feedbackRecords and/or escalates any performance issues in storeEnsures the team complete required trainingEncourages the team to share their point of viewSupports the team with issues and difficult situations, knowing when to escalate to managementContributes to a diverse and inclusive environment

If you want to start your story at Reiss as our Senior Sales Associate, don’t miss out - apply now!

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.