Senior Sales Manager

Location: Chicago, IL

Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. 

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.  With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. 

 

Position Overview:

The Senior Manager, Sales is responsible for overseeing a team of direct sales representatives who directly approach potential customers at their homes to sell products or services, managing their territories, sales performance, and ensuring they effectively present the company's offerings while adhering to sales strategies and achieving designated sales targets within a designated area; this typically involves training, motivating, and coaching the sales team to build relationships with customers, handle objections, and close deals face-to-face.

 

Where you will work: 

Opportunity offers the flexibility to work from your home office or a nearby Astound office, or a combination of both

 

A Day in the Life of the Sr Sales Manager:

Team Leadership:  

Recruit, hire, and onboard new door-to-door sales representatives Assign territories and sales quotas to each team member Provide ongoing training and development on sales techniques, product knowledge, and company policies Conduct regular performance evaluations and provide feedback to improve sales skills Motivate and inspire the team to achieve sales goals

Sales Strategy and Planning:

Develop and implement effective sales strategies based on market analysis and customer demographics Set sales targets and track progress against goals Monitor sales trends and identify areas for improvement Create and maintain sales pipelines to ensure consistent lead generation

Operational Management:

Ensure compliance with all company policies, sales regulations, and ethical standards Monitor team performance metrics like conversion rates, product mix, and customer satisfaction Address customer concerns and resolve complaints efficiently

Field Coaching and Support:

Accompany sales representatives on field visits to provide coaching and feedback on sales presentations and customer interactions Identify areas where individual sales reps need additional training and provide targeted support Role-play sales scenarios to enhance sales skills and confidence Actively support, promote and advance all aspects of Astound’s Diversity, Equity and Inclusion (DEI) goals and initiatives, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard and empowered to do their best work Other duties as assigned

What you bring to the table: 

Knowledge, Skills and Abilities:

Exceptional leadership skills Ability to successfully manage others Resourceful Possess solid negotiation skills Outstanding business acumen Good at managing deadlines Excels at building relationships Must be well organized Must be a strong team player Ability to work independently and with other internal stakeholders, including, marketing, construction, operation teams and commercial sales Excellent communication, presentation and computer skills are essential Ability to travel within the markets as needed Ability to build strategic sales plans

Education:

High school diploma or equivalent Bachelor’s degree strongly preferred

Experience:

Five or more years leadership/management experience Experience in direct sales, customer service, telecommunications, real estate or related industries is preferred Experience working with realtors and property management firms is preferred 

We're Proud to Offer a Comprehensive Benefits Package Including:

401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program

*Benefits listed above are for regular full-time position 

Base Salary: The base salary range in Illinois for this position is $75,000 - $90,000 annually plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to IL and may not be applicable to other locations.

Commissions at plan: Targeted commissions at full attainment are between $60,000 - $75,000 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets. 

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun 

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.  Discrimination of any kind has no place here.  We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.  

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf