From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.   

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.   

And we’re passionately dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.  

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our HQ in Solon, Ohio.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Role: As a Sales Operations Analyst, you will be instrumental in enhancing the efficiency, effectiveness, and performance of our sales operations. Leveraging your expertise in data analysis, strategic thinking, and sales methodologies, you will provide valuable insights and recommendations to support decision-making and drive revenue growth.

Duties/Responsibilities:

Map, document, and continually improve processes to facilitate sales performance and predictability. Provide support and guidance on SFDC (and other critical tools and applications) that enable the sales team.  Support will include both technical use as well as business process questions.Oversee reporting tools and manage ad-hoc reporting requests for the sales & marketing departments to analyze and monitor their performance at various levels.Provide report design and development to provide sales performance analysis and insights to sales management, sales reps and other departments.Manage development of internal audits and controls to ensure integrity of business processes.Acts as a liaison with other departments by understanding the sales model and ensuring the integrity of information available through various system and reporting structures.Provide cross-functional support and assist Sales management on projects as needed.Collect, analyze, and interpret sales data to identify trends, patterns, and insights that inform strategic decision-making and drive sales performance.Define, track, and report on key sales performance metrics, including pipeline health, conversion rates, win/loss analysis, and sales rep productivity.Support sales forecasting and planning processes by providing accurate and timely data analysis and insights.Optimize the CRM system (e.g., Salesforce), by driving data integrity, leading user training, and system customization to support sales operations.Partner with sales leadership to develop and implement sales enablement initiatives, including training programs, tools, and resources to support sales effectiveness.Document sales processes, procedures, and best practices to ensure consistency, compliance, and knowledge sharing across the sales organization.Collaborate with cross-functional teams, including sales, marketing, finance, and product management, to drive alignment and support sales initiatives.Identify opportunities for process improvement, automation, and optimization to enhance sales operations efficiency and effectiveness.Evaluate and streamline sales processes, workflows, and systems to improve efficiency, effectiveness, and scalability.

Preferred Skills/Abilities:

Proficient knowledge of Sales processes (terminology, methodology, forecasting, and CRM) 3-5 yearsWorking knowledge of SalesforceProficient knowledge of Power BIProficient knowledge of Microsoft Office products with extensive Microsoft Excel experienceExperience in SaaS and/or real estate industry a plus

We’re obsessed with making this the best job you’ve ever had!  

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  

Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event GroupEnjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefitInvest in our competitive 401k plan and help set you up for your futureBig on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a yearFurther your professional development and growth with our generous Tuition Reimbursement offerings Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Environmental Conditions

This person will work predominantly in an office type environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.

Mental Demands

Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.

MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.