Description We are seeking a Senior Sales Operation Lead to partner with the internal Generative AI Go To Market (GTM) Leadership team and extended Sales and Business Operations organization, to drive optimization and dive deep into key Generative AI business initiatives, reporting to the Senior Sales Operations Manager. You will have strong organizational, project management, communication and analytical skills. Attention to detail, ability to work independently in a highly ambiguous and fast paced environment, a start-up mindset, and willingness to be hands-on are essential per-requisites to succeed in this role. We are always looking to improve and we also recognize there are many ways to lead and partner. We’re looking for someone who can come up with innovative ideas and dive deep into the complexities of data-sets. In this position you will add to our company skillset by bringing your unique industry knowledge and creativity, experience building pipeline and forecast models, ensuring proper management and tracking, and enabling high-performing teams to our organization. The ideal candidate earns trust through performance and relationship building, thinks strategically and analytically about business challenges, has experience in program and project management, and has a deep analytic background to assist the organization meet its business objectives. You will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and have the foresight to anticipate business needs, make trade-offs, and balance business dynamics despite constraints. The ideal candidate has broad technical skills, strong financial acumen, sales strategy experience, a natural curiosity, and a deep analytical background. Strong judgement, ability to manage and prioritize in a complex and ambiguous environment, as well as a demonstrated ability to influence without explicit authority are key to success. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Key job responsibilities - Own the business reviews and deep dives to effectively inspect the business across the various functions within Generative AI Sales and Business Operations, including both Go to Market and Technical internal customers. - Develop Go to Market (GTM) pipeline and forecast models, create measurement and tracking mechanisms to continually improve accuracy and deliver actionable insights to both deliver for our customers and influence GTM planning. - Drive the continuous improvement of key processes and mechanisms used in the Sales and Business & Operations team, improving productivity and efficiency. - Lead special projects impacting Generative AI Sales and Business Operations functional areas across the World Wide Specialist Organization, and AWS, as a whole. A day in the life This highly visible role will work closely with the Generative AI business leaders and cross functionally with other leaders of operations teams to provide strategic business insights and support business growth and operational excellence. You will design, implement, and continuously improve processes and prioritize critical Generative AI business initiatives, while meeting requirements from different stakeholders. The ability to comprehend both quantitative and qualitative data points, connect the dots, apply high judgement, and create executive-level content is critical for success in this role. About the team Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - 10+ years of experience in the areas of sales planning/strategy, and/or sales operations, finance, business development, business management, in mid-to-large scale global sales organization - SFDC, Tableau, Excel, Smartsheet experience - Experience within a global technology or management consulting firm, and experience engaging with senior executives and with decision making processes in an enterprise setting. - Experience working and communicating with multiple stakeholders and cross functional teams to build efficient mechanisms and processes Preferred Qualifications - Experience in a hi-tech industry sales environment with organizational structures, and industry data used in developing go-to-market strategies - Experience with building and leading operational cadences - Proven track record in modeling and building accurate pipeline and forecasts - Expertise in business planning, including sales coverage modeling, investment analysis, and recommendations - Experience working with executive leader(s) and managing stakeholders in a matrixed organization - Proficiency creating scalable programs that apply holistic approaches to sales planning - Excellent presentation, verbal, and written communications skills. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $143,400/year in our lowest geographic market up to $237,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.