Description AWS Investments is looking for a talented, driven, self-motivated Senior Sales Operations Support Analyst to join the organization managing the platform that centralizes management of all customer investment operations, channelizes the investment via proper approver chain, and recommends the right customer investment resource and amount to the AWS seller. This role will be a unique opportunity to support AWS Investment platform, internal users (customers), and AFX Leadership by partnering with AWS Product and Engineering team to be the “voice of the customer.” Your insights will drive incubation and growth for some of the most complex, innovative and revenue driven offerings in the AWS portfolio. This position will support all customers utilizing the AWS Investment Platform, responding to questions, issues, partnering with AWS Investments Product and Engineering teams to deep dive and resolve bugs. The ideal candidate should be detail-oriented, analytical, and possess creative problem-solving abilities. You should possess good communication and project management skills, is customer obsessed and able to communicate business insights, both verbally and in writing, in a clear and precise manner. You must be a self-starter with a bias towards independent problem solving, have a passion for identifying and eliminating bottlenecks, and have the foresight to anticipate business needs and balance business dynamics despite constraints. The successful candidate must be able to roll-up their sleeves, learn the intricacies of AWS Investments Platform, understand the road map for launch of features, and have an appreciation for the different user personas of the tool. To do this effectively, the Senior Sales Operations Support Analyst should have deep understanding of the sales organization and sales operations in order to surface information and insights, and drive the orchestration required to make optimal business decisions. Key job responsibilities Manage relationships with multiple stakeholders, including partnering closely with AWS Investment Product and Engineering team as “voice of the customer” to ensure solutions are developed to solve and automate customers requests. Manage business exceptions and escalations – Liaison with key stakeholders to resolve inter regional, business unit, segment and geo exceptions and escalations. Exhibits sound business judgment, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results Proactively identify and implement data (and operational) improvements, enhancements, and system customizations that meet business requirements. Retrieve and evaluate data using Excel, Salesforce.com, and other data management/BI systems. Hands on data mining and to execute on projects. Organization and communication skills & Excellent writing skills. Ability to learn new tools quickly. Handles multiple competing priorities in a fast-paced, deadline-driven environment. An ability to work well and productively, projecting a positive outlook in a sometimes intense environment. A day in the life AWS Investments platform is a collection of products and services that streamline and optimize sales and marketing program operations, engagement, and management. Program teams use the Investments platform to maximize their programs productivity. Sales Teams use Investments to engage the right resources at the right time. And business leaders, to reduce risk, scale, and optimize their organizations program portfolio. By placing the right resources in the right Accounts and Opportunities, at the right time, Investments helps sales organizations create and win, more opportunities, faster. With data driven workflows, Investments improves decision velocity and quality by bringing insights and analytics into the decision process, and putting it as close to the customer as possible. Investments helps organizations scale and lower cost of sales by automating sales program business processes. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Basic Qualifications - Experience defining, refining and implementing sales processes, procedures and policies or equivalent - 7+ years of experience in sales operations, data analysis, or related field - Bachelors degree in Finance, Accounting, or related field - Strong and effective written and oral communication to convey findings, with a track record of presenting to senior management Preferred Qualifications - Experience using Salesforce (or other CRM tool) or BI tools - Experience presenting to senior leadership - Great organizational skills and attention to detail; able to execute and prioritize multiple tasks simultaneously - Understanding of Salesforce, SQL, Python and manipulating large data sets - Able to operate in a lean, fast-paced organization—turning ideas into concrete action plans - Able to develop strong and productive relationships across peer organizations that foster collaboration and best practice sharing Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.