Job Title:

Senior Sales Support Specialist

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.



We are looking for a Sales Support Specialist to join our team. Today.



We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.



The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and an attractive benefit package; including, medical insurance and more. At Concentrix, you can Own Your Future!You Have

2+ years of experience in Support role

2+ years working in a call center environment

Knowledge of Microsoft products

Have necessary skills for email, phone and video communication

Handle confidential information with complete integrity

Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines

Accustomed to identifying and recommending corrective action for moderately complex issues

Experience following scripts and processes according to contractual agreements

Experience learning new technology and data

Strong attention to detail

Comfortable working with multiple technology platforms and navigating multiple screens

Ability to work Monday through Friday, 10 a.m. - 7 p.m. central standard time.

You Will

Maintain quote documentation with accurate pricing and configurations

Maintain sales demonstration tools and applications to support sales teams

Work within a few sources of data/systems to produce an outcome with some variability

Develop and deliver sales presentations and trainings

Maintain up-to-date awareness of company activities and industry trends

Provide follow up on opportunities or inquiries

Work with customers in person, by phone, email, or live chat to help diagnose problems and research information about the use of a product or service

Troubleshoot problems and assist customers to understand why a product is notworking or service is not meeting expectations

Identify and summarize moderately complex issues for management review

Enter and maintain all necessary data and information to remain compliant with all FDA requirements.

Work with customers by phone or email to help diagnose problems and research information about the use of a product or service

Other responsibilities, as assigned

Our Benefits and Perks

Various medical, dental, vision plan and life insurance programs

Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts

Paid time off, disability programs and paid parental leave.

Rewards and recognition programs

Wellness Incentive Program

Learning and Development Programs

Base salary of $17 an hour or more based on qualifications/experience

Location:

USA, TN, Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.