Overview Overview Impact the Moment McGraw Hill is a diverse and inclusive company that believes we can change the world by leveling the playing field and giving every learner an equal opportunity to succeed. We create best-in-class, next-generation learning platforms which are used by millions of students and educators worldwide. Our goal is to accelerate student success through intuitive and effective learning experience, to continually reimagine the way our customers teach and learn, simplifying the path to a better education for all. As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success. How can you make an impact? Working as part of the Global CRM team, the successful candidate provides hands-on support to our internal business units spanning Higher Education, Schools, Professional, International and Customer Experience. The team environment is extremely innovative, intellectually challenging and very dynamic. Research, troubleshooting, analytical, technical and soft skills are a must as is the ability to work collaboratively, in some cases, leading others and managing their work, or on your own, being highly motivated with a great work ethic to drive and succeed. You will bring a focus on quality and service delivery, with an eye for attention to detail. This is a remote position for candidates located in Canada and open to applicants authorized to work for any employer within Canada. What can you expect from the position? Work on assigned tickets within agreed SLA adhering to defined development process – 45% Requirements are clear and ticket outcome defined. Code follows best-practice, scalable and maintainable Create or update documentation to enhance/strengthen future development/support – 20% Minimises misunderstandings and mitigates defects. Knowledge sharing within the team, and a reference for subsequent development Build/execute thorough test plans ensuring development meets requirements – 15% Test plans to consider positive and negative scenarios. Understand the end-to-end transaction, upstream and downstream impacts Communicate to technical and business stakeholders – 10% Clear on purpose, concise and factual. Appropriate modes of communication e.g. use of Teams, Email or Meetings. Manage meetings with business/stakeholders to clarify requirements in business terms Enhance and develop the team’s skills – 10% Plan and manage delivery of initiatives as needed. Coach and mentor more junior members of the team to help them to enhance their skills – both technical and non-technical. Enhance the team culture by helping to push improvements in both team and individual performance What can you bring to the role? 6+ years of experience as a Salesforce developer Strong experience with Salesforce development with a focus on experience with Lightning Web Component (LWC) development, including SOQL, Apex, Salesforce Lightning Components, Platform Events, JavaScript, plus other Salesforce development and integration technologies. Experience with Salesforce configuration including Security, Data Model, User Management, Process Builder, Lightning Flow Builder, and other configuration tools. Experience with Salesforce Sales Cloud or Service Cloud Salesforce Certified to Platform Developer II Strong experience with integrating third-party applications with Salesforce. Business process documentation e.g. ERD’s, data flow or UML diagrams Working knowledge of the Agile methodology Code management using Git or equivalent Defining, planning and delivering initiatives/small projects Mentoring and developing skills of more junior team members (technical and non-technical) Why McGraw Hill? The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 48105