Senior Salesforce.com Administrator - Remote
Paycor
Senior Salesforce.com Administrator Remote Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you! Job Summary
The Senior Salesforce.com Administrator is responsible for high level support of Paycor’s Salesforce.com application. He or she will anticipate, contribute to, and accelerate Salesforce.com development and enhancements, identify and prioritize business needs and user needs, facilitate UAT exercises, configure users, maintain data integrity, develop user documentation, and resolve escalated user Essential Duties and Responsibilities Recommend high-value adaptations of Salesforce.com features and functionality as a result of self-directed training about the application and new releases* Resolve user case escalations from junior level Administrators Create advanced reports and dashboards in support of Revenue Operations* Own related 3rd party applications in assigned business area Lead requirements gathering for new rollouts, proposed enhancements and reporting* Configure and customize Salesforce.com based on input from key business stakeholders* Articulate, document, and promote user best practices* Deliver first-class Salesforce.com user administration (create users, assign appropriate privileges to users, disconnect users)* Perform testing of Salesforce.com functionality* Facilitate User Acceptance Testing exercises Drive data quality initiatives Collaborate with business analysts, subject matter experts, and multiple Salesforce.com administrators Identify, diagnose, and resolve user issues with the application, and reduce the incidence of user-reported issues* Other duties as assigned *Indicates essential job functions. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Four-year degree in Business preferred or equivalent work experience 5+ years’ Salesforce.com administrative experience and insight into leads, contacts, accounts, opportunities, cases, products, Knowledge, and Chatter 1 or more Salesforce.com certification required Aptitude for solving business processes and problems by using core Salesforce.com functionality, including but not limited to custom objects, workflows, profiles, sandboxes, and AppExchange applications Proficiency with one or more of the following would be a plus, but not required: Apex, Visualforce, DemandTools, DocuSign, Conga, RingLead, Marketo, or Scribe Ability to provide after-hours support as needed Experience in taking customer service type calls/comfortable on the phone Good verbal and written communication skills Organized, self-motivated, intelligent Must be comfortable with rapidly growing user base and constantly changing Salesforce.com environment Work with all levels of the organization and the ability to deal with different personal styles Paycor Total Rewards We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones. Highlights include: A flexible virtual-first work philosophy An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special) Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care Paid leave for birth parents, non-birth parents, elder caregivers, and military support Sabbatical opportunities for tenured Associates Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $85,040 - $146,040. In addition to base pay, Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on the position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align. For more information about our total rewards, please visit www.mypaycorbenefits.com. If you need assistance or an accommodation during the interview process due to a disability, please email us at interviewaccommodations@paycor.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
The Senior Salesforce.com Administrator is responsible for high level support of Paycor’s Salesforce.com application. He or she will anticipate, contribute to, and accelerate Salesforce.com development and enhancements, identify and prioritize business needs and user needs, facilitate UAT exercises, configure users, maintain data integrity, develop user documentation, and resolve escalated user Essential Duties and Responsibilities Recommend high-value adaptations of Salesforce.com features and functionality as a result of self-directed training about the application and new releases* Resolve user case escalations from junior level Administrators Create advanced reports and dashboards in support of Revenue Operations* Own related 3rd party applications in assigned business area Lead requirements gathering for new rollouts, proposed enhancements and reporting* Configure and customize Salesforce.com based on input from key business stakeholders* Articulate, document, and promote user best practices* Deliver first-class Salesforce.com user administration (create users, assign appropriate privileges to users, disconnect users)* Perform testing of Salesforce.com functionality* Facilitate User Acceptance Testing exercises Drive data quality initiatives Collaborate with business analysts, subject matter experts, and multiple Salesforce.com administrators Identify, diagnose, and resolve user issues with the application, and reduce the incidence of user-reported issues* Other duties as assigned *Indicates essential job functions. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Four-year degree in Business preferred or equivalent work experience 5+ years’ Salesforce.com administrative experience and insight into leads, contacts, accounts, opportunities, cases, products, Knowledge, and Chatter 1 or more Salesforce.com certification required Aptitude for solving business processes and problems by using core Salesforce.com functionality, including but not limited to custom objects, workflows, profiles, sandboxes, and AppExchange applications Proficiency with one or more of the following would be a plus, but not required: Apex, Visualforce, DemandTools, DocuSign, Conga, RingLead, Marketo, or Scribe Ability to provide after-hours support as needed Experience in taking customer service type calls/comfortable on the phone Good verbal and written communication skills Organized, self-motivated, intelligent Must be comfortable with rapidly growing user base and constantly changing Salesforce.com environment Work with all levels of the organization and the ability to deal with different personal styles Paycor Total Rewards We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones. Highlights include: A flexible virtual-first work philosophy An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special) Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care Paid leave for birth parents, non-birth parents, elder caregivers, and military support Sabbatical opportunities for tenured Associates Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $85,040 - $146,040. In addition to base pay, Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on the position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align. For more information about our total rewards, please visit www.mypaycorbenefits.com. If you need assistance or an accommodation during the interview process due to a disability, please email us at interviewaccommodations@paycor.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
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