Role Value Proposition: We are looking for a Senior Scrum Leader for our ADM Claims teams in our Claims & Member Servicing Agile Release Train (ART), part of the Small Business Solutions Platform. This team will focus on all Claim functions across all products on the platform. They will be responsible for delivering new features and functionality as well as assisting with production issues as necessary. The team will work closely with other ADM teams across the Solution Train as well as other MetLife application teams that have integrations with the SBS Platform. We are seeking an experienced Scrum lead to guide and support this team, ensuring the successful delivery of Claims solutions and fostering Agile best practices Key Responsibilities: * Facilitate Scrum Events: Plan and facilitate all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring alignment with Agile principles * Coach the Team: Guide the Systems Integrations Team in Agile practices, enabling continuous improvement, high-quality delivery, and collaboration * Remove Impediments: Proactively identify and resolve blockers and impediments that hinder the team’s progress * Collaborate with Stakeholders: Work closely with Product Managers, Product Owners, System Architects, and other stakeholders to ensure clarity of priorities and requirements for integrations * Track Team Progress: Monitor and report on team performance using Agile metrics such as velocity, burndown charts, and team capacity * Support Claims Delivery: Oversee the delivery of Claims solutions aligned to business requirements and development standards * Collaboration across teams: Coordinate with internal and external MetLife partners for Claim Integrations, managing expectations and delivery timelines * Foster a Collaborative Culture: Build a culture of trust, collaboration, and continuous learning within the team Essential Business Experience and Technical Skills: Required: * Educational Background: Bachelor’s degree in computer science, Information Technology or a related field * Agile Expertise: Expertise in product development and engineering Agile development, preferably within the financial services or insurance industry. Strong understanding of Agile methodologies, specifically the Scaled Agile Framework (SAFe) * SAFe Certifications: 1 or more SAFe certifications: Certified SAFe Practitioner (SP), Certified SAFe Scrum Master (SSM), Certified SAFe Practice Consultant (SPC) * Leadership Skills: Proven ability to lead teams and collaborate across multiple partners * Problem-Solving: Strong critical thinking and decision-making skills, with the ability to resolve conflicts and challenges effectively * Communication: Excellent verbal and written communication skills, with the ability to engage and influence team members and stakeholders * Tools Proficiency: Proficiency in Agile project management tools such as Azure DevOps, Target Process, Jira, Confluence, and other relevant software Preferred: * Industry Knowledge: Familiarity with the US Group Benefits business At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.