Identity Access Management - Support Engineer

The Identity Infrastructure Support Engineer is a member of the Information Identity Management team responsible for support of the identity directory services, user access provisioning, and de-provisioning, implementation, and maintenance of IAM technology and related infrastructure, Application Development Life Cycle (SDLC) security, auditing, identifying, and handling exceptions. This role reports to the Manager, Identity Management.

What You Will Do:-

Partners with architecture and incident response teams to help solve issues with Identity related solutions.

Actively engaged in our Process and planning

Engages the necessary internal IT resources to enable the technology lifecycle process when needed.

Provides a single point of contact and hands-on escalation and remediation for critical issues.

Proactively communicates relevant technical information and alerts on known issues, hotfixes, new releases, etc.

Investigates and triages incidents to determine root causes and proactively prevent similar issues in the future.

Provides regular status reports for critical incidents and projects for upper management.

Provides third-level support and analysis during and after an incident within Identity or security.

Minimum Qualifications:

Bachelor’s degree in computer science, information systems, accounting, finance, business, or related discipline

10+ years of technology experience, including troubleshooting and performing root cause analysis of complex IT solutions.

5+ years of experience working in Identity and Access Management (IAM) solutions.

Experience with Active Directory, Certificate issuance, AzureAD, SSO technologies:

Active Directory

PKI and cert management

AADC 

SAML / OAuth2 / OIDC

ServiceNow Knowledge around ticket management

Effective communication skills with a proven ability to understand key concepts and communicate with technical staff, lines of business, and senior management

Familiar with PowerShell (automation), XML, able to execute queries ( KQL, Kibana)

Experience with modern Azure AD implantations using CA ( Conditional Access )

Experience with M365 and how these platforms interact with each other

Knowledge of IT end-to-end problem management and root cause analysis

Preferred Qualifications: 

Proficient in working in a fast-paced, complex, dynamic, multicultural business environment

Knowledge of IT end-to-end problem management and root cause analysis

Knowledge around GCP / AWS

Saviynt / SailPoint IGA practice knowledge

Industry-specific certifications in Azure, including one or more of the following MS Exams:

MS-100/101, AZ-300-4, AZ-500, MS-600, SC-300

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.