The application window is expected to close on 12/20/2024. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. (Candidates in Pacific Standard Time are highly preferred) What You'll Do As a Senior Security Escalation Engineer in Cisco’s Security Business Group (SBG) you’ll help us resolve some of our customers most complicated issues. The Cisco Security Escalations team seeks a motivated Engineer to help drive customer success, product quality and improvements for our Next Generation Firewall (ASA/FTD). This opportunity will enable you to join one of the most ambitious, highly visible, and exciting roles within Cisco Security Engineering. You will apply all your development and troubleshooting skills to solve outstanding and sophisticated issues in a vast number of product areas including Security, UI, Networking, OS, DB, and Hardware. Additional responsibilities include: * Provide technical mentorship to junior members of the team * Identify and fix problems in released products through troubleshooting and code analysis * Work with peers to investigate and drive critical issues to resolution * Build scripts to aid in the identification of customer-facing issues * Reproduce customer issues raised from support * Work with customers and support teams to capture sufficient information to reproduce customer problems * Work with the Product Development team to identify product serviceability issues and address quality problems * Work with Development teams to provide feedback and mentorship on new features * Work with test teams to build system test cases to prevent future occurrences of identified bugs Who You'll Work With Our team works with Cisco Support and other teams within the Engineering organization to fix, debug and resolve a wide array of issues encountered by product users. You will also have an opportunity to guide new feature implementation from inception and design to implementation. Who You Are We are looking for a talented Support Engineer with development experience to be part of the Engineering Escalations team. The successful candidate will have prior experience working on an enterprise-level solution, a history of successful engagements with other business entities and customers, experience with Python, strong network troubleshooting skills, and a proven understanding of Network Security, Linux administration and networking architectures. Minimum Qualifications * 3 + years of experience in Network Security (Firewalls) * Bachelor’s degree or higher in Computer Science or a related field * 3 + years of professional work experience with networking architecture such as routing/switching/security, IP, TCP/UDP, and application layers such as HTTP, SMTP Preferred Qualifications * Deep knowledge of firewall-related technologies and platforms (ASA and/or Firepower) * Strong troubleshooting and analytical skills * Experience with OSI model layers in routers and switches environments and Ethernet packet-based analysis * Familiarity with the "Packet Tracer" tool used to validate rule matches on firewall exposure * A CCIE Security * Familiar with network layer protocols such as DHCP, ARP and route lookup * Experience in handling NGFW escalation tasks * Good communication and presentation skills Why Cisco Secure We're global, we're adaptable, we're diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering, or Cloud & Network Security? Those are only a few of our product teams! The only thing we're missing is YOU. Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact. We #InnovateToWin and we know we're better together, that's why we're dedicated to inclusivity, collaboration, and diversity in everything we do. We're proud to be the Best Small and Mid-Size Enterprises Security Solution Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we're excited to see the new heights we'll reach with your passion for security, your customer focus, and your desire to change things up! There are so many amazing reasons to join Cisco. Learn more [1] here! References Visible links 1. https://www.cisco.com/c/en/us/about/careers/we-are-cisco.html Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.