**Senior Security Manager (SSL)** **Job Summary** The Senior Security Manager (SSL) is responsible for ensuring contract compliance and achieving operational goals for Securitas in the Redmond, WA area. This role includes liaising with client representatives, mentoring subordinate managers, and maintaining financial performance projections. The Senior Security Manager (SSL) will lead operations teams, ensure the delivery of high-quality security services, and foster employee development. **Compensation and Benefits** **Salary:** $119,683 annually **Benefits:** + Medical, dental, vision, and life insurance + 10 accrued vacation days, 4 floating holidays, and 6 sick days + 401(k) **Essential Duties and Responsibilities** **Strategic Vision and Business Operation Goals** + Develop and achieve weekly, monthly, and quarterly operational goals. + Provide regular updates to senior leadership using tools like Salesforce and metrics reports. + Collaborate with functional departments to meet business objectives. + Participate in company and client initiatives, committees, and task forces. **Performance Management** + Recruit, hire, and retain top operations professionals. + Set and monitor performance goals for security teams. + Ensure timely completion of performance reviews, development plans, and improvement processes for employees. **Training & Development** + Identify and address performance gaps within teams. + Ensure completion of all required training and encourage professional development. + Conduct regular meetings to review goals, share best practices, and celebrate achievements. **Customer Service** + Deliver 100% customer satisfaction through frequent client engagement. + Resolve customer service-related issues promptly and effectively. + Stay informed about market trends, industry developments, and competitor activity to guide customer strategies. **Other Responsibilities** + Manage daily staffing and administrative functions for assigned locations. + Conduct quality assurance inspections and monitor Security Officer performance. + Serve as a liaison between Securitas and client representatives. + Oversee the training and operations of Field Supervisors and Security Officers. + Ensure compliance with company policies, post orders, and contract requirements. **Qualifications** + **Bachelor's degree in Criminal Justice, Business Administration, or related field is required.** + 4-6 years of professional experience. + **4-6 years of law enforcement and/or military experience is required.** + Experience in security operations or scheduling is a plus. + Current driver's license with a clean driving record. + Strong customer service orientation with effective problem-solving skills. + Proficiency in Microsoft Office, Salesforce, HRIS platforms, and SmartSheet. + Excellent verbal and written communication skills. + Demonstrated ability to hire, develop, motivate, and retain staff. + Availability to respond to emergencies outside normal working hours. If you are ready to take on this challenging and rewarding role, we encourage you to apply and join our mission of making the world a safer place. Company Website: https://www.securitasinc.com Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic. \#AF-SSTA **About Us** Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team. **About the Team** Our Company Mission: Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.