Position Purpose: 

Ensures coordination and delivery of services to a designated program or caseload of consumers.  Assists in the establishment and monitoring of services to consumers and coordinates the consumer’s individual plan of care.  Assures compliance with federal, state and local guidelines. 

 

Supports Area Manager with fulfilling area office-related responsibilities to ensure daily operations meet HCRS, DAIL, JCAHO and Medicaid standards.  Provides an additional layer of support to the Area Manager and the Service Coordinator team by fulfilling leadership duties, including but not limited to assisting with training and oversight of the office Service Coordinators, assisting with case audits, and ensuring timely implementation of the peer review process.  Completes Area Manager duties when Area Manager is unavailable or on leave.  Performs other duties as identified needed to support office efficiency and compliance. 

 

Principal Responsibilities and Duties: 

Provides a variety of case management services to consumers and advocacy to assist them with practical problems (financial, medical, legal, transportation, food, employment, etc.)  Refers consumers to other social service agencies and care providers for assistance, and supports them in interactions with these services within agency and community resources.

 

Provides education and support to consumers, their families and caring others, regarding living with developmental disability, emphasizing increased self-esteem, self-determination, and independence. Develops, and coordinates appropriate services in the community for the consumer, consistent with the consumer’s individual plan of care/Individual Service Agreement. Collects, reviews and compiles data on individual levels of functioning. Keeps consumer records, data, ISA and all related and required documents/ISA. Facilitates and monitors the consumer’s individualized plan of care/ISA. Facilitates development of the consumer’s ISA; ensures compatibility of plan elements activities and services with consumer’s goals. Provides on-site and off-site support and training to consumers and team, based on consumer needs and goals. Maintains appropriate communication with other members of the consumer’s treatment team, to ensure coordination of care. To include, but not limited to: Nursing, vocational, clinical, and residential, etc. Proficiently supports clients to navigate and access benefits available through the Social Security Administration, SSI, State Medicaid program, economic resources, housing options, and other community resources Maintains program philosophy, agency policy and state requirements. Maintains monthly home visits with SCP’s. Assess consumer budgets and services are compatible. Supports preparation and implementation of training for new SCs Assists the office with coordination, implementation and timely completion of activities including, but not limited to: peer review, surveys, audits, Supports SCs with adhering to deadlines associated with new client requirements Supports team meetings and keeps AM apprised of all outcomes and next steps Assists with auditing, to include, but not limited to: EFS and Peggy’s Law Supports and tracks SC training compliance Fulfills AM duties when AM is on leave Other duties as identified per office, such as: Petty Cash management Serves as office Health and Safety officer Sorts DS mail Ensures minutes are taken at group supervision and other local site meetings Whiteboard calendar reminders Implements morale boosters (i.e. Self-Care Corner, Birthday recognition) Sets up Zoom meetings Set up QSR schedules

 

Scope of Position:

Coordination of services for approximately 10-15 consumers. Oversight of approximately 5-10 Shared Living Providers (SLP) Leadership, training and oversight support to approximately 3-5 Service Coordinators

 

Key Knowledge, Skills and Abilities to successfully perform this job:  

Strong supervisory or mentoring skills High organizational abilities Strong time management skills and demonstrated ability to self-initiate. Strong working knowledge (or ability to quickly possess strong working knowledge) of HCRS, DAIL, Medicaid and JCAHO regulations Demonstrated effective case management skills Demonstrated ability to develop and maintain excellent working relationships within and outside the agency Demonstrated ability to provide feedback for both positive and negative performance and behavior Demonstrated ability to effectively resolve workplace conflict Ability to adhere to deadlines and support others to do so Ability to build morale within a team Holding employees accountable to agency policies Effective oral and written communication skills Leadership to guide a team to achieve assigned objectives within established time frames Ability to support an open and trusting work environment. The ability to help staff maintain a positive perspective on their work The ability to set appropriate boundaries with self, consumers, colleagues and others. Demonstrated ability to take care of oneself and to stay calm, professional, patient and self-confident amidst numerous potentially stressful situations, maintaining a sense of humor Modeling of appropriate attitudes and behavior, particularly a positive outlook, emotional stability, insight and compassion. Ability to meet or exceed productivity standards as established by the agency Demonstrated pursuit of professional growth and development Able to act in accordance with all agency policies.

 

Relationships: 

Oversight of SLP’s Leadership and support in oversight of office Service Coordinators Reports directly to Area Manager; indirectly to Program Director & Assist Program Director.

 

Qualification Statements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

 

 

Minimum:

EDUCATION and/or EXPERIENCE:

A Bachelor’s degree in psychology or a related field and 3 years of experience in the provision of services to adults with developmental disabilities and/or a serious and persistent mental illness.  Four additional years of related experience may apply in lieu of a Bachelor’s degree.

 

LANGUAGE SKILLS:

Strong written and verbal communication skills.  Ability to listen effectively.  Ability to read and interpret documents such as: technical procedure manuals or government regulations.  Ability to write routine reports and correspondence.  Ability to effectively present information and respond to questions from managers, consumers, treatment providers, employers, outside agency personnel, and the general public. Ability to communicate effectively for training.

 

MATHEMATICAL SKILLS:

Understanding of statistical issues related to research, data collection and data reporting.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

 

CERTIFICATES, LICENSES, REGISTRATIONS:

A valid driver’s license and/or the capacity to travel regularly from office to office, or to businesses.  May be required to transport consumers.

 

OTHER SKILLS AND ABILITIES:

            Ability to work flexible hours.

 

Preferred:

Previous leadership, teaching and training experience preferred. Qualified Developmental Disabilities Professional (QDDP) preferred or willing to obtain within a year