Overview We are looking for a skilled Senior Service Designer to join our design team and focus on Intuit Enterprise Suite, our business management solution tailored for mid-market customers. This is a full-time position. You will be responsible for leading multiple initiatives, designing and building complex end-to-end service experiences, and ensuring a cohesive service delivery that aligns with strategic business objectives and meets mid-market customer needs. The ideal candidate will provide thought leadership on service design, executing projects that demonstrate a deep understanding of ecosystems, relationships between structures and behaviors, and scalable solutions. What you'll bring + Minimum of 5 years of professional experience in service design, customer research, product design, or a closely related field, or equivalent practical experience + Bachelor’s or higher degree in Design, HCI, or related field, or equivalent practical experience + A compelling portfolio that demonstrates expertise in designing scalable and effective service experiences + Demonstrable experience with design thinking/human-centered design principles and methodologies + Strong ability to lead end-to-end service design processes, including customer research, alignment workshops, and experience mapping + Ability to facilitate workshops and co-creation sessions effectively, tailoring the facilitation style to a variety of audiences and needs + Experience in managing multiple priorities, objectives, and stakeholders, with a proven track record in strategic project delivery + Excellent leadership, communication, and presentation skills, with the ability to clearly articulate service design vision and strategies + Proficiency in design and prototyping tools such as Figma and collaboration tools like Miro, Mural, or Figjam + Comfortable working in a fast-paced, multi-faceted environment, able to keep track of multiple projects, and manage time efficiently PREFERRED QUALIFICATIONS: + A solid understanding of the software development lifecycle and project management principles + Experience designing for mid-market or enterprise business and workforce management solutions across multiple products and services + Experience with prompting and using AI capabilities to accelerate aspects of work How you will lead + Lead the scoping, planning, and delivery of large-scale service design projects, ensuring alignment with strategic business goals + Design and iterate on comprehensive service blueprints and customer journey maps that consider both micro and macro perspectives + Identify common patterns and behaviors across services, using this information to create durable and reusable solutions + Employ strategic thinking to define a vision and horizons for projects, connecting tactical execution to broader business objectives + Foster strong cross-functional relationships with the research and design teams and other units such product management and service delivery + Champion the use of service design methodologies, embedding best practices, and adapting new methods for continuous improvement + Contribute to our community of practice, helping junior service designers grow professionally and ensuring high-quality execution across projects Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $148,500 - 201,000, Southern California $136,000 - 184,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits) (https://www.intuit.com/careers/benefits/full-time-employees/) . Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.