Malvern, PA, USA
12 days ago
Senior Service Designer

Investing in innovation. We're on a mission.

At Vanguard, we're different by design. Since our founding in 1975, we set out to take a stand for our investors. To create a company that puts them at the center of what we do and inspire our crew to work on their behalf.

We’re activating our shared NextGen vision, and a vital element is ensuring that platform development is strategically positioned to support our divisional priorities. Our newly created Investment Management Platform Group (IMPG) includes Platform Experience, which will create straightforward workflows, better application design, and actionable measuring for a world-class user experience. Together, the blend of technology and investment expertise will ensure that IMG continuously sharpens our edge to remain the industry leader in indexed, active, and quantitative strategies.  

We transformed an industry, and we're still on a mission. Imagine your future here.

This role:

Provides expert level user interface (UI) design services, including designing highly usable web page/site layout, navigation, and content elements while maximizing system performance. Provides UI services to project team members. Translates business needs into UI designs and writes design documentation.

Works in partnership with cross-divisional teams and senior leaders. Takes into account every aspect of the user's experience, with business and marketing goals, to coordinate and deliver design, prototype, and documentation, to the highest possible standards. Has advanced knowledge of user-centered design principles, visual design, user behavior, interactions, and Vanguard's brand.

Uses a variety of qualitative and quantitative analysis techniques to continually improve the user experience. Analyzes data and user feedback in order to make critical design decisions. Utilizes expert understanding of the latest technology and devices to produce technically achievable and efficient interactive solutions.

Expertly presents design solutions to senior management, project teams, partners, and stakeholders. Ensure the success of the strategy and the ability to champion the best possible user experience.

Develops and leverages a professional network across the enterprise to foster collaboration within the department to support department-wide initiatives, and to improve the ability of the department in resolving issues.

Partners with IT project teams throughout development to execution. Tests or oversees testing of coded UI to ensure adherence to defined design and behaviors. Serves as an informal functional tester for web UI design projects.

Trains and mentors junior staff in best practices of user experience design. Provides guidance, training, and motivation.

Participates in special projects and performs other duties as assigned.


What it takes:

Minimum five years related work experience, two years of User Experience or User Interface experience.

Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.

This role is part of our hybrid work model with Tuesdays through Thursdays in our Malvern PA Vanguard office to foster collaboration and team building. While Mondays and Fridays are remote, fully remote work is not available for this role.   

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Confirm your E-mail: Send Email