Returning Candidate? Log back in! Senior Service Engineer Job ID 4922 # Positions 1 Category Engineering - Manufacturing Country United States City Tucson State AZ Overview

The Senior Service Engineer provides technical support via telephone or computer and completes projects related to the hardware, software and/or communications on all components of Rain Bird Pump Systems, Central Control software, and other advanced irrigation products.

Responsibilities Provide technical phone support to customers, distributors, and field Complete assigned projects and provide the summary of work to the Engineering ManagerEnsure all phone support and projects are performed in accordance with the applicable Service Level AgreementProvide diagnostic troubleshooting of pumps, motors, filters, VFDs, PLCs, communication equipment, and irrigation components to include valves, rotors, electronic controllers, flow sensors, and other Remotely work with on-site technicians as required for installation, maintenance, or repair projectsPrepare and conduct classroom environment training at Rain Bird in Tucson, AZ, as well as remote locations as needed.Track, report, and follow-up on product and technical issues using established escalation Participate for one week approximately quarterly in the 24/7 on-call phone support Identify, document, and execute improvement projects to ensure field support personnel have adequate troubleshooting and operation manuals. Qualifications MINIMUM QUALIFICATIONS: S. Degree in Engineering or technical field plus 10 years of relevant experienceStrong computer troubleshooting skills, both hardware and softwareStrong verbal and written communication skillsExcellent interpersonal skillsAbility to work closely with co-located and remotely located Understanding of integrated mechanical and electrical systemsDESIRED QUALIFICATIONS:Fluency in Spanish or other foreign language(s)Direct customer service and support experienceExperience with programming to include Programmable Logic Controller programmingIrrigation, golf course service and Golf Central Control programming experienceExperience in electrical or mechanical engineeringExperience with personnel management and project management

Rain Bird is an Equal Opportunity Employer.

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