Primary Duties

Working as part of the business sales process account team (e.g. Account Manager/Customer Business Manager, Sales Engineer, etc.) to meet customer expectations Generate service orders via the appropriate service order system to activate voice & data services and generate billing Receive calls from customers regarding billing, payment arrangements, toll inquiries, requests for new, changed service or after market opportunities and associated rates, or miscellaneous information; complete request to customer satisfaction Determine availability of and oversee the coordination of resources to meet customer requests Where resources are not available, follow through to ensure facilities successful resolution Focusing on complex business applications as determined by the sales process account team for selected business customer set Proactively notify customer when exception to customer request exists Visit customer premises (if not already located on premises) as required Resolve errors/problems which prevent assignment, design or translation of service orders Research/resolve customer problems to ensure customer satisfaction (e.g. spreadsheets, conference call, etc.) Verify completion of orders and notify customers accordingly Ownership/accountability for accurate and timely completion of customer requests (48 hour turnaround time) Respond to bill inquiries and initiate appropriate corrective action Effectively multi-task to achieve specific measurable goals toward productivity, accuracy, and business objectives Responsible to keep oneself updated on pricing, services, procedures, and promotions May be required to cross-train others

Experience/Background

Demonstrated experience in customer service within last three years College degree preferred but not necessary Demonstrated experience with Microsoft Office advantageous Proven customer satisfaction skills Takes initiative on projects driven by customer needs Demonstrated success as member of team with good communication skills

Work Environment

Work location:  Downtown Work hours are weekdays Works as member of account team Dress is generally business casual Subject to measurements relating to performance and accuracy by ongoing supervisory observations

We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.