Primary Duties + Working as part of the business sales process account team (e.g. Account Manager/Customer Business Manager, Sales Engineer, etc.) to meet customer expectations + Generate service orders via the appropriate service order system to activate voice & data services and generate billing + Receive calls from customers regarding billing, payment arrangements, toll inquiries, requests for new, changed service or after market opportunities and associated rates, or miscellaneous information; complete request to customer satisfaction + Determine availability of and oversee the coordination of resources to meet customer requests + Where resources are not available, follow through to ensure facilities successful resolution + Focusing on complex business applications as determined by the sales process account team for selected business customer set + Proactively notify customer when exception to customer request exists + Visit customer premises (if not already located on premises) as required + Resolve errors/problems which prevent assignment, design or translation of service orders + Research/resolve customer problems to ensure customer satisfaction (e.g. spreadsheets, conference call, etc.) + Verify completion of orders and notify customers accordingly + Ownership/accountability for accurate and timely completion of customer requests (48 hour turnaround time) + Respond to bill inquiries and initiate appropriate corrective action + Effectively multi-task to achieve specific measurable goals toward productivity, accuracy, and business objectives + Responsible to keep oneself updated on pricing, services, procedures, and promotions + May be required to cross-train others Experience/Background + Demonstrated experience in customer service within last three years + College degree preferred but not necessary + Demonstrated experience with Microsoft Office advantageous + Proven customer satisfaction skills + Takes initiative on projects driven by customer needs + Demonstrated success as member of team with good communication skills Work Environment + Work location: Downtown + Work hours are weekdays + Works as member of account team + Dress is generally business casual + Subject to measurements relating to performance and accuracy by ongoing supervisory observations _We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at_ altafiber Careers (https://www.altafiber.com/about-us/careers) _for added security._ Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran