Overview:
Opportunity for highly motivated individual to assist our branch offices in understanding the concepts behind how they are compensated through incoming calls and written requests from branch associates. These contacts cover a wide variety of topics including explaining and troubleshooting Commissions, Profitability, Bonus, Payroll, and Expenses.

Depending on experience/qualifications, this role may be filled as a Service Specialist II or Senior Service Specialist.

What You Will Do: Responsible as a phone service representative, spending a great deal of time answering phone callsAnswer incoming requests related to branch expenses to include Financial Advisor compensationWorking independently with branch associates to solve problemsWork in partnership with team members to provide support as neededProvide branch associates with information, friendly support and reliable solutionsRespond to branch associates while meeting call- quality and efficiency expectations.Understand industry laws and regulationsParticipate in monthly department meetings and periodic training sessionExhibits mastery of knowledge of all topics supported by the department to research questions 
which are detailed and complex. May represent department in projects and stakeholder roles and works collaboratively with other 
areas.Assists leader in managing workflow and can act in a leadership capacity in the absence of a 
leaderActs as a mentor/coach through assist line, escalations and/or department training as needed