**Resp & Qualifications** **PURPOSE:** Performs the day-to-day administration of the ServiceNow platform across various environments. Maintains the stability and usability of the platform, manages support for incidents, and manages upgrade planning and execution. Oversees the security of the ServiceNow platform, creating and enforcing security standards throughout the platform. Supports application delivery through managing ServiceNow application deployments across various environments. Confer with appropriate managers regarding problems with and capabilities of databases. **ESSENTIAL FUNCTIONS:** + Delivery:Supports the development teams application development. Administers ServiceNow environments that support development. + System Maintenance: Independently maintains and installs ServiceNow environments. Supports projects from an application level by performing account administration, instance backups, and instance upgrades. + System Implementation: Independently implement complex technical system design changes. + Procedural: Updates and maintains operations manuals, inventories, and written procedures relative to installing, maintaining and using the ServiceNow platform. + Technology Consulting: Leads problem resolution and coordination with Level 2 support. Performs integration of component level system into solutions and documented/directed by Lead/Expert Engineer(s). + Research and Development: Researches new technologies to benefit the business. Works with Lead/Expert Engineer(s) to develop recommendations and provide implementation support. Displays and utilizes business knowledge. **QUALIFICATIONS:** **Education Level:** Bachelor's Degree, Computer Science, or IT related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. **Experience:** 5 years Experience perform full data management duties, including migration and continuous integration/delivery. **Preferred Qualifications** + Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer (current certification number required) + Advanced ServiceNow skills such as workflow development and custom application development is nice to have + Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers + Ability to create and configure business rules, UI policies, UI actions, client scripts, and ACLs + Provides analysis of problems while working toward solutions to technical issues + Actively manages the life-cycle of the platform and upgrades + Document platform architecture and processes + Use SCRUM/Agile development methodologies + Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.) + Configuration/Customization of the ServiceNow platform including branding and out-of-box application manipulation + Work with development team to migrate data and updates into the system integration, performance, UAT and production environments + Monitor health, usage and overall compliance of the application and understand QRadar + Have intermediate level of familiarity or exposure with the ServiceNow Agent Workspace application + Ability to provide after-hours support for higher level environment deploymentsLicenses/Certifications **Knowledge, Skills and Abilities (KSAs)** **Proficiency** System Administration experience with ServiceNow Expert Architect experience with ServiceNow Advanced Development experience with ServiceNow Advanced Knowledge of ServiceNow MID Server and LDAP Advanced Knowledge of web technologies (server & client side javascript, AJAX, JSON, XML, micro services, APIM) Advanced Strong experience with Deployment/Continuous Integration/ Continuous Testing/ Continuous Delivery processes and tools and have expertise in CI/CD tools and framework Advanced Ability to communicate effectively with analysts, developers, tests, and project managers in both oral and written form. Advanced Ability to work minimal supervision. Advanced High-level of analytical and troubleshooting skills. Expert Proficient in Microsoft Office applications. Advanced Knowledge of Structured Query Language (SQL) Advanced **Salary Range** : $93,096 - $184,899 **Salary Range Disclaimer** The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements). **Department** Customer Service Delivery **Equal Employment Opportunity** CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. **Where To Apply** Please visit our website to apply: www.carefirst.com/careers **Federal Disc/Physical Demand** Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. **PHYSICAL DEMANDS:** The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. **Sponsorship in US** Must be eligible to work in the U.S. without Sponsorship REQNUMBER: 19750