Summary

Design, develop, implement, integrate and manage technology solutions for customer support platforms built on ServiceNow and Intelligent Notification. Provide a seamless enterprise support solution for customers. Expand or modify system to serve new purposes or improve work flow. Coordinate and link the computer systems to increase compatibility and so information can be shared. Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling and information engineering. Test, maintain, and monitor ServiceNow and Intelligent Notifications, including coordinating the installation.

Responsibilities

Serve as technical expert to deliver of all technology platforms required by the support organization including but not limited to ServiceNow and metrics reportingApplication configuration of ServiceNow and other support toolsIntegration of IT Service Management platform to other platformsDevelopment of employee support portal utilizing ServiceNow portal technologyDevelopment of required metric reporting leveraging ServiceNow and reporting toolsEngineers software, system and/or programming solutions across projects and/or technologies to meet internal and external needsPrepares complex design, development, implementation, and maintenance plans for systemsPrograms, tests, and documents systems in accordance with programming standards and validation proceduresPerforms peer review of work products such as code, designs, and test plans produced by other team members

Requirements:

Minimum 5 years ServiceNow developer experienceServiceNow portal developer experience with strong knowledge of HTML, CSS, Angular, media queries and Bootstrap (2+ years)Advanced JavaScript experience and familiar with JSON (5 years)Integration technologies such as REST and SOAP messages (5 years)Experience configuring and enhancing all aspects of ServiceNow such as workflow, user interface (UI), client scripts, business rules, etc.Bachelor's degree in computer science or related field

Preferred Skills:

ServiceNow certified developer or certified administratorInformation Technology Infrastructure Library (ITIL) certificationExperience with SNOW dashboard, reporting, and performance analytics

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.