We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

The Senior ServiceNow Developer will join a team of ServiceNow system administrators and developers in providing development and operational support of The Hartford’s ServiceNow platform.

The developer will work closely with stakeholders and team members in designing and delivering solutions within the platform, develop enhancements to various ServiceNow and custom applications, develop and modify service catalog items, create and maintain the team’s process documents and provide general ServiceNow administrative duties. The developer will also be responsible for issue resolution and troubleshooting of items in the incident queue, as well as researching ServiceNow functionality as required.

Responsibilities:

Partner with business stakeholders to understand requirements and develop solutions within the ServiceNow platform following best practices

Configure and develop customizations to various applications within ServiceNow such as Service Catalog, ITSM, Asset Mgt, CSM, GRC, Vulnerability, BCM, SamPro, Portal, Workspaces

Proven ability to automate business requests utilizing Service Catalog, Flow Designer/IntegrationHub and workflow/orchestration

Utilize Agile methodology and the ServiceNow Agile application

Provide functional and performance testing

Establish and manage integrations in ServiceNow utilizing ServiceNow table APIs, scripted Web Services and custom REST APIs

Import data into ServiceNow utilizing Scheduled Jobs, Flows, Import Sets and Transform maps

Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each

Research and apply available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected

Manage incidents/problems related to the ServiceNow platform

Identify, analyze and resolve data and system issues of intermediate complexity

Develop, validate and execute comprehensive test plans

Provide mentorship for other developers

Provide guidance to process owners and users

Qualifications:

A minimum of 5+ years developing within ServiceNow

Fundamental understanding of ITIL business processes

Experience with ITSM, Service Catalog, Asset Management, SamPro

Nice to have: Vulnerability, BCM, GRC

Experience working closely with others to capture business requirements, translate them into technical specifications and develop them within ServiceNow

Candidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

This role will have a Hybrid work arrangement, with the expectation of working in an office 3 days a week (Tuesday through Thursday).

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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