*We are open to supporting 100% remote work anywhere within the U.S.*

As a Senior ServiceNow Developer, you play a pivotal role in successfully leading the design and deployment of ServiceNow solutions for our clients. In this role, you will lead the design, configuration, customization, and implementation of ServiceNow applications to meet specific business requirements. Your technical expertise and leadership, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and lead the design of complex, effective ServiceNow solutions that align to those needs.

Technical Implementation: Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet the industry’s best practices. Develop and maintain advanced scripts, business rules, and client scripts.

Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.

Integration Management: Assist architects in the design and integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

System Optimization: Collaborate with solutions architects to analyze platform performance, design optimization strategies, and implement performance and security improvement configurations, contributing to the overall stability, efficiency, and security of ServiceNow solutions.

Technical Documentation: Validate the completeness of the team’s documentation of configurations, customizations, data schemas, and other technical decisions.

Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

User Training: Support end-user training to ensure a smooth adoption of the implemented solution.

Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.

Best Practices: Contribute to the development of ICF’s best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements.

Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.

Mentorship: Provide technical guidance to Associate ServiceNow Developers and ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice.

Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Corporate Growth: Support the development of client roadmaps and solution demonstrations to identify and foster new opportunities for ICF services and ServiceNow license sales. Although not required, it is encouraged to support proposals (“bids”) for new opportunities, including oral presentations and written technical proposals

Our professionals help our clients in the Federal Government transform business processes, enhance operational efficiency, improve transparency and performance management, promote change management, and comply with Federal laws and regulations. We empower our clients to identify, evaluate, and solve some of their most complex challenges and assist them in achieving their strategic goals and objectives to fulfill their mission.

This role will support clients within the Department of Homeland Security (DHS) with opportunities to expand support to other defense and security-related organizations. The Senior ServiceNow Developer is responsible for developing, implementing, and administrating ServiceNow applications. Specific initiatives and work products that this role supports include:

What You Will Do:

Help translate complex business requirements into technical designs and solutions using ServiceNow.

Lead the development of ServiceNow applications, ensuring alignment with business objectives and best practices.

Provide technical expertise and guidance to other ServiceNow developers.

Develop, configure, and enhance ServiceNow applications.

Stay current with ServiceNow products, features, and industry trends to drive innovation.

Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.

Conduct reviews of functionality developed by the ServiceNow development team and perform unit, system, and integration testing.

Debug and fix technical problems.

Support the development of detailed technical and functional documentation.

Provide demonstrations of developed applications to product owners and end users.

Participate in platform upgrade activities including regression testing and reconfiguration.

Ensure the security, scalability, and maintainability of ServiceNow solutions.

What you must have:

8+ years of IT Developer or Computer Engineering experience supported by ServiceNow certifications (e.g., CSA, CIS, CAD).

Bachelor’s Degree in Computer Science, Engineering, Business, or a related field.

2 or more years of experience with Software Development Lifecycle methodologies, deliverables, and controls.

2 or more years of expertise in ServiceNow Modules such as GRC, SPM, and ITSM, as well as with App Engine, Scoped Apps, and Service Portal.

2 or more years of experience with Software Development Lifecycle methodologies, deliverables, and controls, as well as working in an Agile environment.

1+ years of experience in JavaScript, AngularJS, HTML, CSS, SQL, and XML.

1+ years of experience with web services integration, specifically Mid-Server, SOAP, and REST.

U.S. Citizenship with a Secret Clearance or a DHS Public Trust due to federal contract requirements.

Must be able to obtain a DHS Public Trust.

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Job Location: This position requires that the job be performed in the United States.  If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

What we'd like you to have:

Master’s degree in Computer Science, Engineering, Business, or a related field

Experience with ServiceNow SAP ERP Canvas.

Experience with ServiceNow automated testing framework (ATF).

Ability to commute to client or corporate offices within the Washington, DC metropolitan area 2-3 days per week.

Strong analytical, and problem-solving skills.

Ability to work effectively in a team environment.

Strong interpersonal skills with the ability to build and establish rapport with diverse people at all levels.

Ability to direct, prioritize, and manage multiple tasks and demands.

Heightened attention to detail when developing technical solutions.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$84,533.00 - $143,706.00

Nationwide Remote Office (US99)