Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.

Role Overview:
As a Senior Services Field Manager, you will be responsible for leading the launch and ongoing performance of new service offerings within your assigned region, while also playing a critical role in developing mechanisms to sustain the rapid growth of the services team. This is a customer-facing role with approximately 50% travel to support on-site deployments and customer engagements. Key focus areas include vendor managed inventory, vending machines, and managed IT services. You will own the end-to-end execution of new service launches, including coordination with service providers, customers, and internal teams. Additionally, you will monitor and drive the performance of critical customer, service provider, and ASIN/ Inventory health KPIs.

Key job responsibilities
Organize and lead the launch of new service deployments within your region, serving as the primary point of contact for customers and service providers
Develop and maintain relationships with customers to understand their needs and ensure a successful service experience
Manage service provider partners, monitor their performance, and work collaboratively to address any issues
Track and report on key metrics related to customer satisfaction, service utilization, and product sales
Identify opportunities to improve existing service offerings and develop recommendations for new services
Assist with sales activities such as customer presentations and proposal development as needed
Collaborate cross-functionally with internal teams (e.g. sales, operations, product) to ensure seamless service delivery
Develop scalable processes and systems to support the rapid growth of the services team
Mentor and provide guidance to more junior members of the services team
Contribute to the strategic direction of the services business, including identifying new opportunities for expansion