Senior Site Reliability Engineer Pennington, New Jersey;Jacksonville, Florida; Plano, Texas **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for partnering with leaders across engineering and technology to define objective reliability goals for services. Key responsibilities include composing observability designs through instrumentation and dashboards, identifying root causes of complex/impactful issues, partnering with cross functional teams to deliver sustainable design patterns, and driving early adoption of non-functional production support requirements. Job expectations include automating services to improve reliability and efficiency and influencing a culture of innovation and continuous improvement. **Position Summary:** This position would enhance stability of GIS Tech application systems and drive multiple initiatives within GIS production services for automation, enhanced monitoring etc. for effective proactive support and efficiency. **Responsibilities:** + Responsible for reliability and support of Global Information Security technology application systems along with related infrastructure + Designs solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention + Leads initiatives to automate repetitive tasks and processes, reducing manual intervention and increasing system reliability. + Develops software solutions and/or improved processes to address work identified as ‘toil’ by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability + Partners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility + Designs and delivers software to improve the availability, scalability, latency, and efficiency of complex large-scale information security related systems. + Develops and implements strategies to enhance the operational efficiency and supportability of large-scale platforms, ensuring seamless integration and minimal downtime. + Identifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and/or improves system reliability + Assesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs + Troubleshoots priority incidents, conducts blameless post-mortems, and ensures permanent closure of incidents. + Collaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they support **Required Qualifications:** + 10 -15+ years applied experience in software engineering. + 3-5 years of experience leading technologists to manage, anticipate, and solve complex technical items within your domain of expertise. + Expert knowledge of software applications and technical processes with considerable depth in more than one technical discipline. + Experience with detecting opportunities to automate, combine, or simplify control points and executing solutions. + Ability to lead ongoing assessments to improve application. + Deepened understanding of using techniques to creative innovative solutions to roadblocks (e.g., design thinking, continuous improvement, rapid prototyping, etc.) + Deemed an innovator across functions and advises leadership on new technologies and their potential to elevate the firm. + Expertly executes complex and scalable coding frameworks using appropriate software design frameworks. + Experience working in a highly available multi-datacenter environment. + Proven ability to work independently with minimal supervision and as part of a team with direct responsibilities. + Ability to juggle competing priorities and adapt to changes in project scope. **Desired Qualifications:** + **Programming Languages -** Proficiency in at least one programming language (e.g., Python, Go, Java) for automation and development tasks. + **System Administration** - Expertise in Linux/Unix operating systems, network administration, and cloud platforms (AWS, Azure, GCP). + **Monitoring & Logging Tools -** Experience with monitoring tools like Dynatrace, Prometheus, Datadog, Splunk, and logging frameworks. + **DevOps Practices -** Deep understanding of Continuous Integration and Delivery CI/CD pipelines, containerization technologies (Docker, Kubernetes), and infrastructure as code. + **Problem-Solving** - Excellent analytical and troubleshooting skills to diagnose complex system issues. **Skills:** + Architecture + Collaboration + Innovative Thinking + Result Orientation + Solution Design + Adaptability + Analytical Thinking + Influence + Stakeholder Management + Technical Strategy Development + Automation + DevOps Practices + Production Support + Project Management + Risk Management **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. 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